Microsoft Dynamics CRM 2011 Applications (MB2-868) Certification Guide

More Information
  • Introduce yourself to the certification exam and helpful exam taking tips
  • Learn about marketing automation and its application to your organization
  • How to enable an efficient and accurate sales process
  • Service your customers and get metrics to make sure your customers are truly happy
  • Schedule and plan for resource allocation if needed while servicing your customers
  • Prepare for the MB2-868 certification exam with a mock 75 question exam



Managing any relationship can be difficult. Microsoft Dynamics CRM 2011 enables an organization to manage their marketing, sales, and service efforts for a customer, and give users a 360 degree view of the customer.

"Microsoft Dynamics CRM 2011 Applications (MB2-868) Certification Guide" will assist individuals in passing the certification exam by reviewing each topic covered by the exam in depth, providing questions to test your knowledge at the end of each chapter, and finally by providing a 75 question practice exam including answers.

You’ll start with an introduction to Microsoft Dynamics CRM 2011 along with an overview of the exam, benefits of certification, and helpful exam taking tips.

The following chapters take a deeper look into the CRM application itself covering each of the key modules: marketing, sales, service, and service scheduling. At the end of the book, there is a 75 question sample certification exam.

This book will help you attain the MB2-868 certification, making you more marketable.

  • Comprehensive step-by-step guide to help you prepare for the MB2-868 exam
  • Loaded with screenshots and key points to help you pass the certification exam
  • Sample a 75 question practice exam to test your knowledge before you participate in the real exam


Page Count 344
Course Length 10 hours 19 minutes
ISBN 9781849686501
Date Of Publication 18 Apr 2013


Danny Varghese

Danny Varghese is an experienced enterprise architect able to contribute blend of industry, client, project-management, technical and customer-support skills, along with commitment to excellence, to clients by ensuring that projects support strategic mission and objectives within scope, budget, and schedule.

Danny is a results-driven, business process professional with proven track record of delivering high value solutions ensuring high customer satisfaction. He enjoys thinking creatively to analyze and solve problems demonstrating the ability to manage projects from planning through execution/completion under the pressure of fast-paced, time-sensitive environments. Danny’s colleagues consider him an energetic and focused leader with exceptional interpersonal communicator who effectively interacts with clients and all levels of management.
Danny is now a two-time published author leveraging his expertise to write about a Customer Relationship Management (CRM) platform and Development Operations (DevOps).

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