Mastering Microsoft Dynamics 365 Customer Engagement - Second Edition

More Information
Learn
  • Manage various divisions of your organization using Dynamics 365 customizations
  • Explore the XRM Framework and leverage its features
  • Provide an enhanced mobile and tablet experience
  • Develop client-side applications using JavaScript and the Web API
  • Understand how to develop plugins and workflows using Dynamics 365
  • Explore solution framework improvements and new field types
About

Microsoft Dynamics 365 is an all-in-one business management solution that's easy to use and adapt. It helps you connect your finances, sales, service, and operations to streamline business processes, improve customer interactions, and enable growth. This book gives you all the information you need to become an expert in MS Dynamics 365.

This book starts with a brief overview of the functional features of Dynamics 365. You will learn how to create Word and Excel templates using CRM data to enable customized data analysis for your organization. This book helps you understand how to use Dynamics 365 as an XRM Framework, gain a deep understanding of client-side scripting in Dynamics 365, and create client-side applications using JavaScript and the Web API.

In addition to this, you will discover how to customize Dynamics 365, and quickly move on to grasp the app structure, which helps you customize Dynamics 365 better. You will also learn how Dynamics 365 can be seamlessly embedded into various productivity tools to customize them for machine learning and contextual guidance.

By the end of this book, you will have mastered utilizing Dynamics 365 features through real-world scenarios.

Features
  • Create efficient client-side apps and customized plugins that work seamlessly
  • Learn best practices from field experience to use Dynamics 365 efficiently
  • Unleash the power of Dynamics 365 to maximize your organization’s profits
Page Count 572
Course Length 17 hours 9 minutes
ISBN 9781788990226
Date Of Publication 28 Feb 2019

Authors

Deepesh Somani

Deepesh Somani is a Microsoft Dynamics CRM architect/practice lead at Dynamisity and a corporate trainer. He has been a Microsoft MVP awardee since 2015 and was recognized as one of the top 50 CRM bloggers in 2019 by Feedspot. He has developed 14 free tools with 7,000 downloads and a Learning Dynamics CRM app with 1,500 downloads and 4.4 rating on the Play Store. He is experienced in working in different domains with teams from many countries and multinational companies and has authored two other Packt books.

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