JIRA Essentials - Third Edition

Use the features of JIRA to manage projects and effectively handle bugs and software issues
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JIRA Essentials - Third Edition

Patrick Li

Use the features of JIRA to manage projects and effectively handle bugs and software issues
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Book Details

ISBN 139781784398125
Paperback390 pages

Book Description

Atlassian JIRA is an enterprise issue tracker system. One of its key strengths is its ability to adapt to the needs of the organization, ranging from building Atlassian application interfaces to providing a platform for add-ons to extend JIRA's capabilities.

JIRA Essentials, Third Edition provides a comprehensive explanation covering all major features of Atlassian JIRA, broken down and organized in logical order. The book starts by showing you how to set up your own JIRA instance before introducing you to key features and concepts such as business processes, workflows, e-mails, and notifications. This book will show you how to develop software more efficiently by planning, designing, and customizing your own JIRA implementation. At the end of each chapter, you will have the opportunity to put your newly acquired knowledge into practice by following a step-by-step, hands-on project that you will build throughout the book.

Table of Contents

Chapter 1: Getting Started with JIRA
The JIRA architecture
System requirements
Installation options
Installing and configuring JIRA
Post-installation configurations
Summary
Chapter 2: Project Management
The JIRA hierarchy
Project permissions
Creating projects
Importing data into JIRA
Project user interfaces
Project Browser
Project Administration
The Help Desk project
Summary
Chapter 3: Issue Management
Understanding issues
JIRA issue summary
Working with issues
Issue linking
Issue cloning
Time tracking
Issues and comments
Attachments
Issue types and subtasks
Issue priorities
The help desk project
Summary
Chapter 4: Field Management
Built-in fields
Custom fields
Field configuration
Field configuration scheme
The Help Desk project
Summary
Chapter 5: Screen Management
JIRA and screens
Working with screens
Working with screen schemes
Issue type screen scheme
The Help Desk project
Summary
Chapter 6: Workflows and Business Processes
Mapping business processes
Understanding workflows
Workflow schemes
Extending workflow with workflow add-ons
The Help Desk project
Summary
Chapter 7: E-mails and Notifications
JIRA and e-mail
Mail servers
Working with outgoing mails
Mail queues
Manually sending e-mails
Events
Notifications
The notification scheme
Troubleshooting notifications
Incoming e-mails
The Help Desk project
Summary
Chapter 8: Securing JIRA
User directories
Users
Groups
Project roles
JIRA permissions hierarchy
Troubleshooting permissions
Workflow security
The Help Desk project
Summary
Chapter 9: Searching, Reporting, and Analysis
Search interface and options in JIRA
Filters
Reports
The Help Desk project
Summary
Chapter 10: JIRA Service Desk
Introducing JIRA Service Desk
Service desk users
Request types
Service-level agreement
Queues
Creating knowledge base articles
Summary
Chapter 11: Advanced Features
JIRA Agile
Issue collector
Summary

What You Will Learn

  • Learn about the JIRA architecture and essential components that help you prepare for deployments
  • Understand JIRA from both an end users and administrator's perspective
  • Design and implement custom forms to capture information with custom fields, screens, and validation rules
  • Create and design custom workflows with complex validation logic and business rules
  • Secure JIRA data from unauthorized access
  • Notify users with updates using automated e-mail rules
  • Search, report on, and analyze your project progress
  • Manage and run projects with Agile methodologies

Authors

Table of Contents

Chapter 1: Getting Started with JIRA
The JIRA architecture
System requirements
Installation options
Installing and configuring JIRA
Post-installation configurations
Summary
Chapter 2: Project Management
The JIRA hierarchy
Project permissions
Creating projects
Importing data into JIRA
Project user interfaces
Project Browser
Project Administration
The Help Desk project
Summary
Chapter 3: Issue Management
Understanding issues
JIRA issue summary
Working with issues
Issue linking
Issue cloning
Time tracking
Issues and comments
Attachments
Issue types and subtasks
Issue priorities
The help desk project
Summary
Chapter 4: Field Management
Built-in fields
Custom fields
Field configuration
Field configuration scheme
The Help Desk project
Summary
Chapter 5: Screen Management
JIRA and screens
Working with screens
Working with screen schemes
Issue type screen scheme
The Help Desk project
Summary
Chapter 6: Workflows and Business Processes
Mapping business processes
Understanding workflows
Workflow schemes
Extending workflow with workflow add-ons
The Help Desk project
Summary
Chapter 7: E-mails and Notifications
JIRA and e-mail
Mail servers
Working with outgoing mails
Mail queues
Manually sending e-mails
Events
Notifications
The notification scheme
Troubleshooting notifications
Incoming e-mails
The Help Desk project
Summary
Chapter 8: Securing JIRA
User directories
Users
Groups
Project roles
JIRA permissions hierarchy
Troubleshooting permissions
Workflow security
The Help Desk project
Summary
Chapter 9: Searching, Reporting, and Analysis
Search interface and options in JIRA
Filters
Reports
The Help Desk project
Summary
Chapter 10: JIRA Service Desk
Introducing JIRA Service Desk
Service desk users
Request types
Service-level agreement
Queues
Creating knowledge base articles
Summary
Chapter 11: Advanced Features
JIRA Agile
Issue collector
Summary

Book Details

ISBN 139781784398125
Paperback390 pages
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