ITIL® 4 Foundation: Complete Course with 2 Practice Exams [Video]

More Information
  • Passing the ITIL® 4 Foundation exam
  • Getting ITIL® 4 Foundation certified
  • Describing the ITIL framework
  • Understanding real-world examples
  • Applying ITIL® 4 to your organization
  • Discuss ITIL® 4 concepts with confidence

This course covers the ITIL® 4 Foundation exam (brand new in February 2019) which is the entry-level certification in the ITIL framework and offers an exceptional overview of ITIL. By obtaining your ITIL® 4 Foundation certification, you are showing employers that you understand the key elements, concepts, and terminology used in ITIL, including how operations move between each activity and process to create value in the service value system, and their overall contribution to the service management best practices.

The Information Technology Infrastructure Library (ITIL) framework has become the standard in IT Service Management across the globe. ITIL helps all organizations, regardless of their industry or business sector, provide their IT services using the most efficient and economical methods. The framework focuses on IT Service Management best practices and efficient operations, and is used in government, commercial, and non-profit organizations, alike.

The ITIL® course on this page is offered by Dion Training Solutions, LLC, and an ATO of AXELOS Limited. ITIL, ITIL Foundation, and the Swirl logo are registered trademarks of AXELOS Limited. All rights reserved.
All the caption files and supporting files for this course are available at:

Style and Approach

This course is a complete textbook replacement and covers the entire ITIL ® 4 Foundation exam objectives in-depth. Additionally, this course comes with two complete practice exams that simulate the type of questions you will receive on the ITIL® 4 Foundation exam.

  • Learn and understand ITIL 4 concepts
  • A practical course designed for students to pass the ITIL ® 4 Foundation certification exam
Course Length 5 hours 50 minutes
ISBN 9781838646783
Date Of Publication 12 Mar 2019


Jason Dion

Jason Dion, CISSP No. 349867, is a professor at University of Maryland University College with multiple information technology professional certifications, including Certified Information Systems Security Professional (CISSP), Certified Ethical Hacker (CEH), Certified Network Defense Architect (CNDA), Digital Forensic Examiner (DFE), Digital Media Collector (DMC), CySA+, Security+, Network+, A+, PRINCE2 Practitioner, and ITIL. With networking experience dating back to 1992, Jason has been a network engineer, Deputy Director of a Network Operations Center, and an Information Systems Officer for large organizations around the globe.

He holds a Master’s of Science degree in Information Technology with a specialization in Information Assurance, a Master’s of Arts and Religion in Pastoral Counseling, and a Bachelor’s of Science in Human Resources Management. He lives in the greater Washington D.C./Baltimore, Maryland area with his wife and two children.