Customer Success with Microsoft Dynamics Sure Step

Having invested in Microsoft Dynamics, your enterprise will want to make a success of it, which is where this guide to Sure Step comes in, teaching you how to apply the methodologies to ensure optimum results.
Code Files

Customer Success with Microsoft Dynamics Sure Step

Chandru Shankar, Vincent Bellefroid, Nilesh Thakkar

Having invested in Microsoft Dynamics, your enterprise will want to make a success of it, which is where this guide to Sure Step comes in, teaching you how to apply the methodologies to ensure optimum results.
Mapt Subscription
FREE
$30.00/m after trial
eBook
$25.20
RRP $35.99
Save 29%
Print + eBook
$59.99
RRP $59.99
What do I get with a Mapt subscription?
  • Unlimited access to all Packt’s 6,000+ eBooks and Videos
  • 100+ new titles a month, learning paths, assessments & code files
  • 1 Free eBook or Video to download and keep every month after trial
What do I get with an eBook?
  • Download this book in EPUB, PDF, MOBI formats
  • DRM FREE - read and interact with your content when you want, where you want, and how you want
  • Access this title in the subscription reader
What do I get with Print & eBook?
  • Get a paperback copy of the book delivered to you
  • Download this book in EPUB, PDF, MOBI formats
  • DRM FREE - read and interact with your content when you want, where you want, and how you want
  • Access this title in the subscription reader
What do I get with a Video?
  • Download this Video course in MP4 format
  • DRM FREE - read and interact with your content when you want, where you want, and how you want
  • Access this title in the subscription reader
$0.00
$25.20
$59.99
$29.99 p/m after trial
RRP $35.99
RRP $59.99
Subscription
eBook
Print + eBook
Start 14 Day Trial

Frequently bought together


Customer Success with Microsoft Dynamics Sure Step Book Cover
Customer Success with Microsoft Dynamics Sure Step
$ 35.99
$ 25.20
Implementing Microsoft Dynamics AX 2012 with Sure Step 2012 Book Cover
Implementing Microsoft Dynamics AX 2012 with Sure Step 2012
$ 23.99
$ 16.80
Buy 2 for $34.30
Save $25.68
Add to Cart

Book Details

ISBN 139781849687027
Paperback380 pages

Book Description

Sure Step is a full lifecycle methodology to help you envision and deliver your Microsoft Dynamics solutions portfolio. Maximize your Microsoft Dynamics investments and increase your efficiency to select, sell, deliver, operate, and support your solution.

"Customer Success with Microsft Dynamics Sure Step" explains the architecture and content elements of the Sure Step methodology, enabling you to successfully envision and deliver your Microsoft Dynamics AX, CRM, GP, NAV, and SL solutions. Learn solution selling techniques and implementation lessons to successfully engage with and foster customers for life.

This book provides detailed coverage showing you how to use the methodology to successfully deliver Microsoft Dynamics solutions for your business. It explains the architecture and content elements that enable you to successfully envision and deliver your Microsoft Dynamics AX, CRM, GP, NAV, and SL solutions. As a solution provider, you will also learn solution selling techniques, and as a customer, you will learn how the methodology can help you select the right solution.

"Customer Success with Microsft Dynamics Sure Step" begins with a focus on envisioning the Microsoft Dynamics solution for the customer. It then describes how to deliver the promised solution in a timely, high-quality manner. Learn how the customer and solution provider work together to select the right solution to meet the organization’s needs. Learn how Sure Step helps improve the overall quality of your Microsoft Dynamics solution, including coverage of proactive and post go-live optimization offerings and a thorough explanation of how to upgrade your Dynamics solutions to the latest release of the products. Understand the essence of Dynamics projects and how to successfully deliver these business solutions, in addition to getting to grips with the project and change management disciplines and processes. You will also get guidance on adopting Sure Step if you are looking to develop a consistent set of processes in your organization.

If you are an experienced practitioner but new to the Microsoft Dynamics space, or just getting into ERP/CRM solutions, "Customer Success with Microsft Dynamics Sure Step" will arm you with resources to deliver business solutions that meet or exceed the expectations of your customers.

Table of Contents

What You Will Learn

  • Discover how the methodology supports your buy cycle as you progress through your needs assessment, alternatives assessment, and risk assessment stages
  • Examine the different options for solution delivery, and choose from waterfall and agile approaches
  • Acquire insights on how you can proactively optimize the solution during implementation, as well as continue to maintain the health of your solution in production
  • Determine the right approach and tools available to upgrade your solutions to the current product releases
  • Learn how to align Sure Step with other key Microsoft Dynamics R&D tools such as Lifecycle Services

Authors

Table of Contents

Book Details

ISBN 139781849687027
Paperback380 pages
Read More

Read More Reviews

Recommended for You

Implementing Microsoft Dynamics AX 2012 with Sure Step 2012 Book Cover
Implementing Microsoft Dynamics AX 2012 with Sure Step 2012
$ 23.99
$ 16.80
The Professional ScrumMaster's Handbook Book Cover
The Professional ScrumMaster's Handbook
$ 29.99
$ 21.00
Microsoft Dynamics NAV 7 Programming Cookbook Book Cover
Microsoft Dynamics NAV 7 Programming Cookbook
$ 32.99
$ 23.10
Getting Started with Dynamics NAV 2013 Application Development Book Cover
Getting Started with Dynamics NAV 2013 Application Development
$ 26.99
$ 18.90
Microsoft Dynamics NAV 7 Programming Cookbook Book Cover
Microsoft Dynamics NAV 7 Programming Cookbook
$ 32.99
$ 23.10
Instant VMware View Virtualization How-to Book Cover
Instant VMware View Virtualization How-to
$ 19.99
$ 14.00