Building Bots with Node.js

Automate workflow and internal communication processes and provide customer service without apps using messaging and interactive bots

Building Bots with Node.js

This ebook is included in a Mapt subscription
Eduardo Freitas, Madan Bhintade

Automate workflow and internal communication processes and provide customer service without apps using messaging and interactive bots
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Book Details

ISBN 139781786465450
Paperback290 pages

Book Description

The bots are taking over and we're all for it! Messenger-based bots will be the dominant software UI for the next generation of applications – even Slack, Telegram, and Facebook are driving a new approach where "threads are the new apps."

This book shows you how to create work automation bots that interact with users through Slack, e-mail, Skype, Twitter, and more using Node.js. You'll learn to create conversational UIs for your Node.js apps, and then use those UIs to provide workflow automation tools.

You will be shown how to handle customer service requests that come in through messenger systems – this includes interpreting the natural language to reveal the user's intent and respond accordingly. You will also learn how to automate processes that involve several people, such as processing holiday requests, arranging meetings, or sending updated reports on time.

By the end of this book you'll have the knowledge to create bots that can handle and manipulate documents, URLs, and other items of content. Harness the power of bots and your organization will reap the benefits.

Table of Contents

Chapter 1: The Rise of Bots – Getting the Message Across
Why bots matter and why you should get on the train
Why SMS still matters
Twilio as an SMS platform
Core bot functionality on Azure
Receiving SMS bot logic
Summary
Chapter 2: Getting Skype to Work for You
How a Skype bot works
Azure table storage as a backend
Summary
Chapter 3: Twitter as a Flight Information Agent
How a Twitter bot works
 Creating a Twitter app
Posting to Twitter
Listening to tweets
Replying to who tweeted
Flight APIs
Making the bot a bit smarter
Summary
Chapter 4: A Slack Quote Bot
Getting started
Registering a bot on Slack
Setting up our Node.js app
Slackbots library basics
The They Said So API
Summary
Chapter 5: Telegram-Powered Bots
How a Telegram bot works
Summary
Chapter 6: BotKit – Document Manager Agent for Slack
Setting up a Slack for your team
Summary
Chapter 7: Facebook Messenger Bot, Who's Off – A Scheduler Bot for Teams
Setting up our Facebook Messenger bot
Summary
Chapter 8: A Bug-Tracking Agent for Teams
IRC client and server
IRC bots
Summary
Chapter 9: A Kik Salesforce CRM Bot
What is Salesforce?
What is Force.com?
Kik mobile app
Kik bots
Our Kik bot
sforcebot for campaign management
Summary

What You Will Learn

  • Create a bot template that responds to e-mails based on certain ruling criteria
  • Interact with SMS and perform some basic Natural Language Processing using the Twilio API for Node.js
  • Work with the Skype Web SDK and Node.js to create a bot that works with SQL Server and Skype
  • Build an automated Flight Information Agent bot using the Twitter and Air France KLM APIs
  • Create a scheduling bot for teams using the Facebook Messenger API
  • Interact with BotKit along with and MongoDB Amazon S3 to create a document management bot in Node.js
  • Leverage ICR and Azure Table Storage from Node.js to create a bug tracking bot
  • Integrate Force.com API and Kik to create a Salesforce CRM bot

Authors

Table of Contents

Chapter 1: The Rise of Bots – Getting the Message Across
Why bots matter and why you should get on the train
Why SMS still matters
Twilio as an SMS platform
Core bot functionality on Azure
Receiving SMS bot logic
Summary
Chapter 2: Getting Skype to Work for You
How a Skype bot works
Azure table storage as a backend
Summary
Chapter 3: Twitter as a Flight Information Agent
How a Twitter bot works
 Creating a Twitter app
Posting to Twitter
Listening to tweets
Replying to who tweeted
Flight APIs
Making the bot a bit smarter
Summary
Chapter 4: A Slack Quote Bot
Getting started
Registering a bot on Slack
Setting up our Node.js app
Slackbots library basics
The They Said So API
Summary
Chapter 5: Telegram-Powered Bots
How a Telegram bot works
Summary
Chapter 6: BotKit – Document Manager Agent for Slack
Setting up a Slack for your team
Summary
Chapter 7: Facebook Messenger Bot, Who's Off – A Scheduler Bot for Teams
Setting up our Facebook Messenger bot
Summary
Chapter 8: A Bug-Tracking Agent for Teams
IRC client and server
IRC bots
Summary
Chapter 9: A Kik Salesforce CRM Bot
What is Salesforce?
What is Force.com?
Kik mobile app
Kik bots
Our Kik bot
sforcebot for campaign management
Summary

Book Details

ISBN 139781786465450
Paperback290 pages
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