Returning a PurchaseWe want you to be happy with our books. If the book you have received
from us is not what you want, doesn't work, or is in any other way
defective, then please return to us within 30 days of receiving it and
we will refund you the price you paid for the book. Note that we can
only take returns of books bought directly from us on Packtpub.com. If
you bought a book from elsewhere, you need to return to that original
seller.
By
signing in here, you'll enter our returns centre, where we'll give you
a returns authorisation code, and instructions on where and how to
return your parcel. In the US, our returns facility is in LaVergne, TN,
and in UK it is in Birmingham. You need to return the book to the place
it shipped from. Once we received the parcel safely back and in good
condition we will process a refund.
Refunds
For items that you return to us that are in defective, incorrect
or damaged, we will refund you the price you paid for the book plus the
actual shipping costs we charged you for the original shipment. If you
are only returning one book from a multiple order, then we will refund
you the appropriate single item shipping charge. Where the items were
shipped under a free shipping offer, there will be not shipping
costs to refund.
Items that you have decided you don't want
but are not defective, incorrect or damaged we will only refund the
value of the item and not any shipping costs you might have paid.
In both cases we will not refund shipping and handling costs that you incur in shipping the book back to us.
You
can expect to receive a refund from us for authorised and accepted
returns 7 to 14 working days from receipt of the returned goods.
Contact
Questions about returns?
service@packtpub.com
