Oracle Enterprise Manager Grid Control 11g R1: Business Service Management Table of Contents


Table of Contents

Preface
Chapter 1: Business Service Management: An Overview
Chapter 2: Modeling IT Infrastructure Using Oracle Enterprise Manager 11gR1
Chapter 3: Modeling Groups and Systems
Chapter 4: Modeling Services
Chapter 5: Service Modeling Using Synthetic Transactions
Chapter 6: Modeling Service Metrics
Chapter 7: Service-Level Management
Chapter 8: Modeling Composite Business Services
Chapter 9: Real-Time Business Service Monitoring
Chapter 10: Business Service Management at your Data Center
Index

  • Chapter 1: Business Service Management: An Overview
    • Complexity in data centers
    • Modeling
      • DBA perspective: An example
      • Composite view: An example
      • Business view: An example
      • Target modeling
      • Systems and groups modeling
      • Services modeling
        • System-based service model
        • Synthetic transaction-based service model
    • Information Technology Infrastructure Library guidelines
    • Summary
    • Chapter 2: Modeling IT Infrastructure Using Oracle Enterprise Manager 11gR1
      • Oracle Enterprise Manager concepts
      • Flavors of Oracle Enterprise Manager
        • OEM Database Control
        • OEM application server and Fusion Middleware Control
        • OEM Grid Control (GC)
      • OEM Grid Control 11gR1 architecture
        • Oracle management agent
          • Local monitoring
          • Remote monitoring
        • Oracle Management Service (OMS) and console
      • Target modeling
        • Target discovery
        • Agent-monitored and repository targets
        • Availability management
        • Performance management
        • Alerts
        • Target home page
        • Passive and active monitoring
      • Composite targets
        • Group targets
        • System targets
        • Service targets
          • Service-level management
      • Product and management focus areas in OEM 11gR1
      • Summary
      • Chapter 3: Modeling Groups and Systems
        • Groups modeling with OEM Grid Control
          • Types of groups in OEM Grid Control
            • Integrator defined group types
            • Group types and availability management
          • Creating groups in OEM Grid Control
            • Normal group
            • Privilege propagating group
            • Redundancy group
          • Monitoring and managing group targets
            • Group home page
            • Redundancy group home page
            • Group monitoring
            • Group management
        • Systems modeling with OEM Grid Control
          • Types of system targets in OEM Grid Control
            • System targets and availability management
          • Creating system targets in OEM Grid Control
            • Creating a system target flow
          • Monitoring and managing system targets
            • System home page
            • System charts
            • System administration
            • System components
            • System topology
        • Summary
        • Chapter 4: Modeling Services
          • Service modeling with OEM Grid Control
            • Introduction to services
            • Business services as targets in OEM Grid Control
              • Passive and active monitoring
            • Business service availability management
              • Introduction to service availability
              • Availability based on system
              • Availability based on service test
          • Service targets supported in OEM Grid Control
            • Web application
            • Forms application
            • Generic service
            • Aggregate service
            • Out of box custom services
          • Creating services based on a system target
            • Creating generic services based on a system
              • Create generic service: General step
              • Create generic service: Availability step
              • Create generic service: Performance metrics step
              • Create generic service: Usage metrics step
              • Create generic service: Review step
          • Creating services Using command-line scripts
          • Monitoring services
            • All services page
              • Status column
              • Performance alerts
              • Usage alerts
              • System details
              • Key tests
              • Monitoring beacons
            • Generic service home page
              • General section
              • Key component summary region
              • All service alerts region
              • Performance and usage region
              • Key test summary region
            • Service charts tab
            • System tab
            • Topology tab
            • Service blackouts
              • Creating a service blackout
            • Availability status history
          • Editing services
            • System configuration
            • Availability definition
          • Root cause analysis
            • Configuration
            • Service failure: Diagnostics using root cause analysis
              • Automatic root cause analysis
              • Manual root cause analysis
          • Summary
          • Chapter 5: Service Modeling Using Synthetic Transactions
            • Active monitoring with OEM Grid Control
              • Introduction to active monitoring
              • Beacons
              • Service tests
              • Licensing information
            • Creating services based on service tests
              • Creating Generic Service based on host ping test
                • Creating Generic Service: General step
                • Creating Generic Service: Availability step
                • Creating Generic Service: Service test step
                • Creating Generic Service: Beacons step
                • Creating Generic Service: Performance metrics step
                • Creating Generic Service: Usage metrics step
                • Creating Generic Service: Review step
            • Creating services based on command-line scripts
              • emcli create_service verb
            • Prominent service test types
              • Host ping service test type
              • FTP service test type
              • HTTP ping service test type
              • LDAP service test type
              • Web service (SOAP/REST) service test type
              • Other test types
                • Custom script test type
            • Advanced service test type: Web transaction
              • Web transaction recording
              • Steps and step groups
              • Web transaction playback options
              • Debugging issues related to web transactions
            • Monitoring services based on service tests
              • All Service page
              • Generic Service home page
                • Key test summary section
              • Test Performance tab
              • Monitoring all service tests and all beacons
              • Monitoring a single service test: Test home page
              • Configuring metric thresholds and collection frequency for service test metrics
              • Past changes and pending changes
            • Monitoring beacon Targets
              • Beacon home page
              • Beacon monitored targets
              • Watch Lists
                • Host ping using network watch list
                • HTTP ping using URL watch list
                • Ad hoc execution using the Test option
            • Summary
            • Chapter 6: Modeling Service Metrics
              • Metric collection using OEM Grid Control
                • Metrics
                • Collection interval
                • Metric thresholds and alerts
              • Service target metrics
                • Availability
                • Performance metrics
                • Usage metrics
                • Business metrics
              • Metric promotion for service targets
                • Metric promotion based on system components
                • Metric promotion based on service tests
              • Service metric creation using OEM Grid Control console
                • Performance metrics
                • Usage metrics
              • Service metric creation using command line
                • emcli set_metric_promotion verb
              • Editing service target metrics
                • Configuring metric collections and advanced settings
              • Monitoring service metrics
                • Monitoring metrics in the service home page
                • Monitoring metrics in the charts page
                • Monitoring service metric alerts
                  • Service metric alerts in service target home page
                  • Service metric alert details
              • Diagnosing metric promotion issues
                • Manual diagnostics
                • Diagnostics using promoted metrics diagnostics doctor
              • Summary
              • Chapter 7: Service-Level Management
                • Service-level agreements
                • Service-level management
                • Service-level management in OEM Grid Control
                  • Service-level rule
                  • Metrics used for service-level computation
                  • Actual Service-level (%) computation
                • Defining service-levels in OEM Grid Control
                  • Expected service-level
                  • Actual service-level
                    • Business hours
                    • Availability criteria
                    • Performance criteria
                • Monitoring service-levels using OEM Grid Control
                  • Monitoring service-levels in service home page
                  • Service-level Details page
                • Summary
                • Chapter 8: Modeling Composite Business Services
                  • Introduction to composite business services
                  • Aggregate service targets in OEM Grid Control
                    • Modeling availability
                    • Modeling key performance indicators
                    • Modeling service levels
                  • Creating aggregate service targets
                    • Using OEM Grid Control console
                      • Add aggregate service: Subservices tab
                      • Add aggregate service: Performance tab
                      • Add aggregate service: Usage tab
                    • Using command-line scripts
                      • emcli create_aggregate_service verb
                  • Editing aggregate service targets
                  • Monitoring aggregate service targets
                    • Aggregate service home page
                      • General section
                      • Subservices region
                      • Performance and usage region
                      • Alerts region
                    • Aggregate service charts tab
                    • Topology tab
                  • Diagnostics using Root Cause Analysis
                    • Root Cause Analysis details
                    • Root Cause Analysis configuration
                  • Summary
                  • Chapter 9: Real-Time Business Service Monitoring
                    • Real-time monitoring in OEM Grid Control
                      • Reports in OEM Grid Control
                      • Reports customization
                        • Report Definition: General tab
                        • Report Definition: Elements tab
                        • Report Definition: Schedule tab
                        • Report Definition: Access tab
                      • Dashboards in OEM Grid Control
                      • Desktop widgets
                    • Group and system monitoring dashboards
                      • System dashboard drill downs
                      • System monitoring dashboard customizations
                    • Services monitoring dashboards
                      • Services monitoring dashboard drill downs
                        • Service Status dashboard
                        • Service Detail dashboard
                        • Service Level Details dashboard
                    • Custom services monitoring dashboards
                      • General options
                      • Services options
                      • Columns and time ranges options
                    • Service Level and Monitoring widget
                      • Prerequisites and installation of SLM desktop widget
                        • Client-side prerequisites
                        • OMS-side prerequisites
                        • SLM widget setup
                      • Configuring the SLM widget
                      • Summary view
                      • Detailed view
                        • Sorting in the detailed view
                    • Summary
                    • Chapter 10: Business Service Management at your Data Center
                      • Modeling IT infrastructure
                        • Best practices for using group targets
                        • Best practices for using system targets
                      • Modeling business services
                        • Best practices in the service target type selection
                        • Best practices for system-based services
                        • Best practices for test-based services
                        • Best practices for modeling locations using beacons
                        • Best practices for hybrid models
                        • Best practices for modeling composite services
                      • Modeling service hierarchy
                        • Best practices for modeling service hierarchy
                      • Monitoring business services
                        • Management by Exception
                          • Configuring metrics and thresholds
                          • Configuring blackouts
                          • Configuring service levels
                          • Configuring monitoring templates
                          • Configuring Root Cause Analysis
                          • Configuring services monitoring dashboards
                      • Lifecycle management
                        • Provisioning
                        • Configuration management
                        • Patching and upgrades
                      • Final words

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