Ordering Information

 

How Pre-Orders Work

We usually put new titles up for sale from two months before publication. During this period, you can pre-order a title and receive a special 10% discount on print and 20% discount on the eBook. Also, if the book is a RAW book, you can get 10% discount on print and 40% discount on the eBook. To know more about RAW books, click here

Charging your credit card for pre-orders

When you place your pre-order, we ask for your credit card details. As with all payments to Packt Publishing, these details are entered into the secure servers of our payment provider Worldpay. They are not at any time held on our local servers. Worldpay record this transaction, but do not complete it. Nor do they reserve any pre-authorized funds on your account. They set up what they call a limited FuturePay agreement which is your agreement for us to process a one off payment for the agreed amount at the future date when the book ships. When the book you have pre-ordered is available for shipment, we notify them, and they process your credit card for the agreed amount. For eBook pre-orders, link to download the eBook will be available when the book is published and the payment is received. We then send you a receipt as for a regular order. You will also receive an email directly from Worldpay.

Cancellation
You can cancel any pre-orders up to 48 hours before the title is released. Go into Your Account and cancel the order using the links provided

If your order has already started the shipment process, we will do our best to stop it. However if it is already on the way to you then when you receive it, you can return it to us using the Returns process

More Information
For more information about how Future Pay works http://support.worldpay.com/kb/reference/faqs/shopper_faqs.html

To view or cancel your order login to your account Your Account

Questions on ordering? You can mail us at service@packtpub.com.

 


Returning a Purchase
We want you to be happy with our books. If the book you have received from us is not what you want, doesn't work, or is in any other way defective, then please return to us within 30 days of receiving it and we will refund you the price you paid for the book. Note that we can only take returns of books bought directly from us on Packtpub.com. If you bought a book from elsewhere, you need to return to that original seller.

By signing in here, you'll enter our returns centre, where we'll give you a returns authorisation code, and instructions on where and how to return your parcel. In the US, our returns facility is in LaVergne, TN, and in UK it is in Birmingham. You need to return the book to the place it shipped from. Once we received the parcel safely back and in good condition, we will process a refund.

Refunds
For items that you return to us that are in defective, incorrect or damaged, we will refund you the price you paid for the book plus the actual shipping costs we charged you for the original shipment. If you are only returning one book from a multiple order, then we will refund you the appropriate single item shipping charge. Where the items were shipped under a free shipping offer, we will be not shipping costs to refund.

Items that you have decided you don't want but are not defective, incorrect or damaged we will only refund the value of the item and not any shipping costs you might have paid. In both cases we will not refund shipping and handling costs that you incur in shipping the book back to us.

You can expect to receive a refund from us for authorised and accepted returns 7 to 14 working days from receipt of the returned goods.


Free Shipping

It's free to UK, US, Europe and selected Asian countries.

Our Shipping Offer

  • Shipments to UK, US, Europe, Brunei, Hong Kong, Indonesia, Japan, Malaysia, Philippines, Korea, Singapore, Thailand, China, Macau and Taiwan are free
  • Shipments to all other countries are at cost
  •  

    Shipping Services

    We print and ship our books from locations in UK, US, Singapore and India. The service and location we use depends on where you are.

     

    Mainland US

  • You pay for your book in US Dollars and we ship from US
  • We offer free delivery by UPS ground service
  • This takes 7 to 10 business days depending on your location
  • When your order ships, we will email you a shipping confirmation
  •  

    Canada

  • You pay for your book in British Pounds and we ship from UK by Royal Mail
  • The shipping charges are GBP 8.00 per item
  • Shipping takes 4 to 8 business days depending on your location
  •  

    United Kingdom

  • You pay for your book in UK Pounds and we ship from UK
  • All shipments within UK are free
  • Orders up to four books are dispatched by Royal Mail-Economy
  • Orders consisting of five or more books are dispatched by UPS, and we will email you a tracking number which you can use to track your order at www.UPS.com
  • Shipping takes 3 business days
  •  

    Europe

  • You pay for your book in Euros and we ship from United Kingdom
  • All shipments within Europe is free
  • Orders up to four books are dispatched by Royal Mail – Economy (Airmail)
  • Orders consisting of five or more books are dispatched by UPS, and we will email you a tracking number which you can use to track your order at www.UPS.com
  • Shipping takes 7 to 10 business days, depending on your location
  • We are unable to ship to Russia
  •  

    Australia and New Zealand

  • You pay for your book in UK Pounds and we ship from United Kingdom
  • We charge GBP 7.00 as freight cost per item
  • Orders up to four books are dispatched by Royal Mail – Economy
  • Orders consisting of five or more books are dispatched by UPS, and we will email you a tracking number which you can use to track your order at www.UPS.com
  • Shipping to Australia takes 3 – 5 business days for the Victoria and New South Wales metropolitan areas, and up to 10 business days for remote areas of Western Australia, Northern Territory & Queensland.
  • Shipping to New Zealand takes 3 - 4 business days, depending on location.
  •  

    Asia (selected countries)

    Includes the following countries:

    Brunei, Hong Kong, Indonesia, Japan, Malaysia, Philippines, Korea, Singapore, Thailand, Macau, Taiwan, China

  • Delivery to most Asian countries (Japan, China, Indonesia, South Korea, Thailand, Hong Kong, Taiwan, Philippines and Malaysia) takes 7 – 10 business days
  • Delivery to Singapore takes 5 – 8 business days
  • You pay for your book in UK Pounds and we ship from Singapore
  • Orders are dispatched by courier
  • Shipping takes 8 to 10 days depending on your location
  • We are unable to ship to the following countries: Cambodia, Lao People's Democratic Republic, Myanmar and North Korea
  •  

    Rest of the World

  • For all countries not covered by any of the above, we usually ship by Royal Mail.
  • We charge you a flat rate of 5 British Pounds per item freight except India. For Indian shipments, the freight cost is 75 Indian Rupees per book. For certain books, we print and ship from the UK, which incurs an extra shipping charge of 550 Indian Rupees per book.
  • Delivery to India takes approximately 25 days.
  • Packages are not trackable. If your order has not arrived after 14 days from despatch, please contact us.
  • We are unable to ship to the following countries: Cuba, Iran, Iraq and Syria.

  • Contact

    Questions about ordering? Contact service@packtpub.com

    Code Download and Errata
    Packt Anytime, Anywhere
    Register Books
    Print Upgrades
    eBook Downloads
    Video Support
    Contact Us
    Awards Voting Nominations Previous Winners
    Judges Open Source CMS Hall Of Fame CMS Most Promising Open Source Project Open Source E-Commerce Applications Open Source JavaScript Library Open Source Graphics Software
    Resources
    Open Source CMS Hall Of Fame CMS Most Promising Open Source Project Open Source E-Commerce Applications Open Source JavaScript Library Open Source Graphics Software