Oracle Siebel CRM 8 User Management: LITE


Oracle Siebel CRM 8 User Management: LITE
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Overview
Table of Contents
Author
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Sample Chapters
  • Written in an accessible readable style, this practical book will help you to successfully master user authentication, authorization, and user management in Siebel CRM
  • Set up the organization and position hierarchy as well as create user accounts in step-by-step examples
  • Instructions valid for versions 8.0, 8.1, and 8.2

Book Details

Language : English
Paperback : 104 pages [ mm x mm ]
Release Date : May 2011
ISBN : 1849683743
ISBN 13 : 9781849683746
Author(s) : Alexander Hansal
Topics and Technologies : All Books, Enterprise Products and Platforms, Lite Editions

Table of Contents

Preface
Chapter 1: User Authentication
Chapter 2: User Authorization and Access Control
Chapter 3: Managing User Accounts
Index
  • Chapter 1: User Authentication
    • User authentication concepts in Siebel CRM
    • Database authentication
      • Security adapters are defined as enterprise profiles
      • Associating a security adapter with a server component
      • Managing user accounts for database authentication
    • Directory server authentication
      • Installing the directory server (optional)
      • Installing the IBM LDAP Client
      • Creating user accounts in the directory server
        • Creating the shared credentials account
        • Creating the anonymous user accounts
        • Setting access permissions for LDAP accounts
      • Verifying the proxy account
      • Configuring the LDAP Security Adapter
      • Configuring server components
      • Verifying LDAP authentication
        • Registering a new user
      • Configuring the Siebel Gateway Name Server for LDAP authentication (optional)
        • Verifying LDAP authentication for the Siebel Gateway Name Server
      • Configuring Siebel clients for LDAP authentication (optional)
        • Setting the SecThickClientExtAuthent system preference to TRUE
        • Creating the central authentication configuration file
        • Modifying the client configuration file
        • Verifying directory server authentication for the Siebel client
    • Web Single-Sign-On
      • Creating a non-anonymous virtual directory on the web server
      • Creating or verifying user accounts in the external authentication system
      • Modifying the Siebel Web Server Extension configuration file
      • Modifying the LDAP security adapter
      • Verifying the Web SSO configuration
    • Summary
    • Chapter 2: User Authorization and Access Control
      • Understanding Siebel Access Control
      • Controlling access to Siebel views
        • The importance of business process analysis
        • Using responsibilities to control access to views
          • Creating or modifying responsibilities
          • Understanding the implications of view access
          • Controlling view access on local databases
          • Controlling read-only behavior of views
          • Controlling the tab layout for screens and views
      • Controlling access to customer data
        • Controlling record access for a single user or employee
        • Controlling record access for multiple employees
        • Controlling record access for teams based on positions
        • Controlling record access for different companies based on organizations
      • Controlling access to master data
      • Personalized access to features and data
        • Controlling access to applets and views based on personalization
        • Controlling data display based on personalization
      • Summary
      • Chapter 3: Managing User Accounts
        • Understanding divisions and organizations
          • Setting up divisions
          • Setting up organizations
        • Setting up and managing the position hierarchy
          • Multiple positions for an employee
        • Setting up user and employee accounts
          • Creating or verifying user accounts in the authentication system
        • Summary

        Alexander Hansal

        Alexander Hansal has worked as an IT professional in small, medium, and global corporations. Since 2001, Alexander works as a technical instructor and consultant for Siebel CRM and Oracle Business Intelligence in Europe. He enjoys teaching, and shares his knowledge and expertise in his classes at Oracle University and in his weblog, http://siebel-essentials.blogspot.com/

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        Oracle Siebel CRM 8 User Management: LITE Oracle Siebel CRM 8 Installation and Management

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        Full Edition

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        Written in an accessible readable style, this practical book will help you to successfully master user authentication, authorization, and user management in Siebel CRM
        Set up the organization and position hierarchy as well as create user accounts in step-by-step examples
        Instructions valid for versions 8.0, 8.1, and 8.2
        eBook available as PDF downloads
        eBook available as ePub downloads
        Available on PacktLib
        Support development environments and migrate configurations with Application Deployment Manager
        Manage multi-server and multi-language environments
        This practical book will help you to successfully install and manage Siebel CRM
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        What you will learn from this book

        Oracle's Siebel CRM is market-leading Customer Relationship Management software. Unmatched in functionality and scalability, Siebel enhances a company's sales performance, improves customer satisfaction, and provides a robust Customer Relationship Management system for an organization. 

        This book gives you deep insight in the important administration tasks related to user authentication, authorization, and user management.

        In Detail

        Oracle's Siebel CRM is market-leading Customer Relationship Management software. Unmatched in functionality and scalability, Siebel enhances a company's sales performance, improves customer satisfaction, and provides a robust Customer Relationship Management system for an organization.

        This book gives you deep insight in the important administration tasks related to user authentication, authorization, and user management.

        To find out more about upgrading to the full edition, visit www.packtpub.com/lite-editions and log into your account for offers and help. If you don’t have an account on PacktPub.com, visit today and set one up!

        Approach

        The book ensures that you know what you are doing and why you are doing it by providing useful insight along with detailed practical instructions. It contains a multitude of explanatory tables, screenshots, and precise diagrams to illustrate the topics. 

        The material has been carefully selected from Packt’s fuller 572 page Oracle Siebel CRM 8 Installation and Management.

        Who this book is for

        The book is written with the role of an application administrator in mind who wants to deepen her or his understanding on how user authentication, authorization, and user management are carried out correctly in Siebel CRM.

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