Personalize System Center Service Manager 2012 using Packt’s new Book and e-book

November 2012 | Enterprise, Microsoft

Packt is proud to annouce the publication of Microsoft System Center 2012 Service Manager Cookbook,, a practical cookbook which helps get the most out of Microsoft System Center 2012 Service Manager. The print book comes in at 474 pages and is competitively priced at $44.99, whilst the e-book and Kindle versions are available for $25.49.

About the Authors :

Samuel Erskine is a Computer Engineering graduate and with over 15 years' experience in a wide range of technologies and industries.

Steven Beaumont has been working with IT for over 14 years and he has also released some solutions to the community via the TechNet Gallery since the release of Service Manager 2010.

Anders Asp has been working full time with Service Manager ever since 2009 and is now also awarded with the Microsoft Most Valuable Professional (MVP) title in the "System Center Cloud and Datacenter Management" area.

Dieter Gasser has been wroking with IT for more than 13 years and is also the IT Consultant and co-founder of the company Syliance IT Services.

Andreas Baumgarten has been an IT pro for more than 20 years and is an IT Architect with the German IT service provider H&D International Group. He's also been awarded with the Microsoft Most Valuable Professional (MVP) title for "System Center Cloud and Datacenter Management".

 

Microsoft System Center 2012 Service Manager Cookbook provides real-world, immediately usable recipes which explains how to configure and administer System Center Service Manager 2012 and understand how to solve particular problems and scenarios to take this tool further.

This book follows a very practical cookbook style with various practicle recipes to help understand Microsoft System Center 2012 Service Manager.  IT professionals, including System Center Service Manager administrators, who not only want to configure and administer System Center Service Manager 2012 but also understand how to solve specific problems and scenarios that arise while using System Center Service Manager will find this book to be an interesting and beneficial read.

Some essential chapters covered in this book are -

  1. Chapter 1: ITSM Frameworks and Processes
  2. Chapter 2: Personalizing SCSM 2012 Administration
  3. Chapter 3: Configuring Service Level Agreements (SLAs)
  4. Chapter 4: Building the Configuration Management Database (CMDB)
  5. Chapter 5: Deploying Service Request Fulfillment
  6. Chapter 6: Working with Incident and Problem Management
  7. Chapter 7: Designing Change and Release Management
  8. Chapter 8: Implementing Security Roles
  9. Chapter 9: Reporting
  10. Chapter 10: Extending SCSM with Advanced Personalization
  11. Chapter 11: Automating Service Manager 2012

Packt has also published various related titles :

All Oracle books are Published by Packt Enterprise. Packt Enterprise is a publishing division of Packt Publishing designed to serve the information needs of IT Professionals in the Enterprise space. Packt Enterprise also publishes on Microsoft, IBM, Oracle, Citrix, Java, Amazon, Google and SAP technologies.


Microsoft System Center 2012 Service Manager Cookbook
 Personalize System Center Service Manager 2012 using Packt’s new Book and e-book.

For more information, please visit: Microsoft System Center 2012 Service Manager Cookbook

Code Download and Errata
Packt Anytime, Anywhere
Register Books
Print Upgrades
eBook Downloads
Video Support
Contact Us
Awards Voting Nominations Previous Winners
Judges Open Source CMS Hall Of Fame CMS Most Promising Open Source Project Open Source E-Commerce Applications Open Source JavaScript Library Open Source Graphics Software
Resources
Open Source CMS Hall Of Fame CMS Most Promising Open Source Project Open Source E-Commerce Applications Open Source JavaScript Library Open Source Graphics Software