Implement, configure, customize and manage Salesforce.com with Packt’s new video

May 2014 | Open Source

Packt is pleased to announce the release of its new video course Salesforce CRM: The Definitive Admin. This course explores Salesforce administration and provides step-by-step instructions on different topics across the Salesforce CRM application. The duration of the video course is 5 hours and 13 minutes and it is competitively priced at $33.99.

About the Author:

Edward Encarnacion
Edward Encarnacion is an experienced Salesforce CRM consultant, having worked with the Salesforce and Force.com platform for over 4 years. Within that time, he worked on various implementations on the Service Cloud, the Sales Cloud, and Force.com offerings on the platform, providing configuration expertise as well as technical knowledge in customizing the platform through Apex and Visualforce. Currently based in New Zealand, He is a Salesforce Technology Consultant for Fronde Systems Group, one of Australasia’s top cloud solutions providers.

Salesforce.com is arguably one of the top leading Software-as-a-Service platforms in the world today. It provides Salesforce automation, customer service, and social collaboration as well as a powerful platform to build custom applications for any organization. There’s no doubt about what value the product can bring to any organization using it.

Viewers will learn how to manage and configure Salesforce.com for their organization. This course covers all the important topics within the application in a manner that covers both real-life solutions as well as common best practices used throughout the community.

The video course begins with a discussion on how to set up organization-wide settings and then moves on to topics such as user management, configuration, data management, analytics, and business processes. The course aims to provide beginners with a solid baseline to configuring an application, as well as provide novices with the ammunition they need to make Salesforce.com the perfect fit for their organization. A sample clip of the video course can be found at https://www.youtube.com/watch?v=bn3Y8jGFbwE.

Salesforce CRM: The Definitive Admin covers the following topics:

1. Organization Administration [18:13 minutes]
2. User Management in Salesforce CRM [26:13 minutes]
3. User Management in Salesforce CRM [26:13 minutes]
4. Data Management [28:57 minutes]
5. Data Analytics [30:04 minutes]
6. Implementing Business Processes in Salesforce CRM [40:19 minutes]
7. Salesforce CRM Functions [49:23 minutes]
8. Extending Salesforce CRM [52:33 minutes]
9. Best Practices for Enhancing Productivity [31:15 minutes]

Packt Publishing has also released the following video courses:

Learning Apache Maven 3
Beginning Yii
CryENGINE SDK Game Programming Essentials

About Packt:

Packt is one of the most prolific and fastest-growing tech book publishers in the world. Originally focused on open source software, Packt books now focus on practicality, recognizing that readers are ultimately concerned with getting the job done. A digitally-focused business model allows Packt to publish up-to-date books in very specific areas.


Salesforce CRM: The Definitive Admin [Video]
Implement, configure, customize and manage Salesforce.com with Packt’s new video

For more information, please visit: Video Page

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