Get equipped with the knowledge of CRM using Packt’s New Book and eBook

January 2013 | CRM, Enterprise, Oracle

Packt brings to you Oracle CRM On Demand Administration Essentials, a step-by-step tutorial for CRMOD administrators and CRM implementation specialists that will not only help implement CRM On Demand, but also enhance and maintain an existing CRM On Demand deployment. This book is available now in print, eBook, Kindle and select library formats. The print book comes in at over 304 pages and is competitively priced at $44.99, whilst the e-book and Kindle versions are available for $23.99.

About the Authors:

Padmanabha Rao: Holding a bachelors degree in technology from the National Institute of Technology at Hamirpur and a diploma in education from Oxford Brookes University, he is a CRM consultant in CRMIT Solutions, India.

Venkatesan Sundaram: Being one of the Senior Directors and co-founders of CRMIT Solutions and holding a bachelors degree in engineering, he has also pursued his postgraduate diploma in software enterprise management from the Indian Institute of Management at Bangalore.

Oracle CRM is a customer relationship management application that includes Oracle and Peoplesoft products but leads with Siebel CRM and CRM on Demand. Oracle CRM is divided into a number of different product lines such as On Premise solutions, On Demand and SaaS Social CRM, and PeopleSoft Enterprise CRM.

Oracle CRM On Demand 2012 Administration Essentials covers all the essential areas of CRMOD such as extending and integrating CRM On Demand using webservices to external systems, performing and implementing CRMOD configuration activities with minimal customization.This book also includes real world examples that helps cover the design and discipline of the software and service of CRMOD.

Packed with useful illustrations, diagrams and tips, this guide enables readers build real time reports and interactive dashboards by not only managing CRM On Demand data, but also replicating CRM On Demand instance.

Some of the essential chapters covered in this book are:

Chapter 1: Overview of CRM On Demand

Chapter 2: Steps 1-2-3: Go Live Out of the Box

Chapter 3: CRM On Demand Customization

Chapter 4: Application Customization

Chapter 5: User Access Controls

Chapter 6: Business Process Automation and Management

Chapter 7: Content Management

Chapter 8: Web Services Integration

Chapter 9: Reports and Analytics

Chapter 10: Leveraging CRM On Demand Data and Integration Tools

Chapter 11: Help, Support Ecosystem, and Features in New Releases

Chapter 12: Oracle Partner Offerings

All Oracle books are Published by Packt Enterprise. Packt Enterprise is a publishing division of Packt Publishing designed to serve the information needs of IT Professionals in the Enterprise space. Packt Enterprise also publishes on Microsoft, IBM, Oracle, Citrix, Java, Amazon, Google and SAP technologies.

Oracle CRM On Demand Administration Essentials
 A one-stop implementation reference guide to Oracle CRM On Demand, the world's best-selling brand of CRM technology

For more information, please visit: Oracle CRM On Demand Administration Essentials

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