Envision and deliver your Microsoft Dynamics solutions portfolio with Sure Step using Packt’s new book and eBook

February 2014 | Enterprise, Microsoft

Packt is pleased to announce the release of its new book Customer Success with Microsoft Dynamics Sure Step, a practical guide focusing on envisioning and delivering Microsoft Dynamics solutions. This book shows readers how to use the methodology to successfully deliver Microsoft Dynamics solutions for their business, and is available for $59.99. It's also available in all the popular eBook formats for $30.59.

About the Authors:

Chandru Shankar is the Manufacturing Industry Director, EMEA, MBS. He is responsible for Microsoft Dynamics AX and CRM solutions sales to manufacturing businesses as well as the ongoing success of these customers.

Vincent Bellefroid is the founder and co-owner of Plataan, an independent training and consultancy bureau specialized in Microsoft Dynamics and Project Management, and is a Certified Partner of Microsoft. He is an experienced implementation consultant and an expert in the project management domain.

Nilesh Thakkar has over 15 years of ERP and CRM knowledge with expertise across Dynamics GP, NAV, AX, and CRM. He has successfully implemented Dynamics products in many countries in a variety of industries, including supply chain, healthcare, media and publishing, hospitality/restaurants, and non-profit organizations.

Sure Step is a full lifecycle methodology that helps readers to envision and deliver their Microsoft Dynamics solutions portfolio. Readers will learn how to maximize their Microsoft Dynamics investments and increase efficiency to select, sell, deliver, operate, and support their solution.

Customer Success with Microsoft Dynamics Sure Step explores the architecture and content elements of the Sure Step methodology, enabling readers to successfully envision and deliver their Microsoft Dynamics AX, CRM, GP, NAV, and SL solutions. The book begins with a focus on envisioning the Microsoft Dynamics solution for the customer. It then describes how to deliver the promised solution in a timely, high-quality manner. Readers will also get guidance on adopting Sure Step if they are looking to develop a consistent set of processes in their organization.

Customer Success with Microsoft Dynamics Sure Step covers the following topics:

Chapter 1: Background and Concepts

Chapter 2: Solution Selling and Driving Due Diligence

Chapter 3: Solution Envisioning with Sure Step

Chapter 4: Managing Projects

Chapter 5: Implementing with Sure Step

Chapter 6: Quality Management and Optimization

Chapter 7: Upgrading with Sure Step

Chapter 8: Project and Organizational Change Management

Chapter 9: A Practical Guide to Adopting Sure Step

Chapter 10: Summary and Takeaways

Packt Publishing has also released the following titles on Microsoft Dynamics GP:

Implementing Microsoft Dynamics AX 2012 with Sure Step 2012 (published – March 2013)

Microsoft Dynamics Sure Step 2010 (published – January 2011)

Implementing Microsoft Dynamics NAV 2009 (published – January 2009)

All books on Microsoft Dynamics GP by Packt are published by Packt Enterprise. Packt Enterprise is a publishing division of Packt Publishing designed to serve the information needs of IT professionals in the Enterprise space. Packt Enterprise also publishes on Microsoft, IBM, Oracle, Citrix, Java, Amazon, Google, and SAP technologies.


Customer Success with Microsoft Dynamics Sure Step
This book is a focused tutorial of Microsoft Dynamics solution envisioning and delivery which will equip you with the tactics required to plan, align, and orchestrate your solution selling activities, as well as help you to be efficient, proactive, goal driven, and flexible in your Microsoft Dynamics engagements.

For more information, please visit: http://www.packtpub.com/customer-success-with-microsoft-dynamics-sure-step/book

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