Ace the MB2-868 certification exam using Packt's new Book and eBook

May 2013 | Enterprise

Packt is proud to annouce the publication of Microsoft Dynamics CRM 2011 Applications (MB2-868) Certification Guide, a practical and comprehensive guide to passing the MB2-868 examination. The print book comes in at 344 pages and is competitively priced at $59.99, while the eBook and Kindle versions are available for $30.59.

About the Author :

Danny Varghese: Described as an energetic leader and effective communicator who works productively with clients and all levels of management by most of his friends, Danny has been a consultant at Slalom Consulting for two years, which is consistently ranked in the top 10 best places to work by Consulting Magazine and glassdoor.com, and has won numerous Microsoft Country Partner of the Year awards.

Microsoft Dynamics CRM 2011 Applications (MB2-868) Certification Guide is packed with screenshots and key points to easier understand Microsoft Dynamics CRM 2011, and will teach readers how to successfully pass the MB2-868 certification exam. It also includes various sample questions that will help in preparing for the examination.

The book starts off with an overview of the exam and the benefits of certification, and then looks more in depth at the CRM application, guiding readers through topics such as marketing automation and its application to an organization via marketing, sales, and service efforts for a customer. It also provides a 360 degree view of the customer.

Microsoft Dynamics CRM 2011 Applications (MB2-868) Certification Guide follows a simple, step-by-step approach with practical screenshots and examples to help users of Microsoft Dynamics CRM 2011 pass the certification exam.

The chapters covered in the book :

  1. Chapter 1: Microsoft Dynamics CRM 2011 Overview
  2. Chapter 2: Activities and Notes
  3. Chapter 3: Managing Marketing Automation Applications – Marketing Lists and Campaigns
  4. Chapter 4: Managing Sales Applications
  5. Chapter 5: Managing the Product Catalog and Order Processing
  6. Chapter 6: Managing CRM 2011 Outlook Client
  7. Chapter 7: Managing Service Management Applications
  8. Chapter 8: Managing Service Scheduling Applications

Packt Publishing has also released the following related books:

  1. Microsoft Dynamics CRM 2011 Cookbook (May 2013)
  2. Microsoft Dynamics CRM 2011 Scripting Cookbook (March 2013)

All books are Published by Packt Enterprise. Packt Enterprise is a publishing division of Packt Publishing designed to serve the information needs of IT Professionals in the Enterprise space. Packt Enterprise also publishes on Microsoft, IBM, Oracle, Citrix, Java, Amazon, Google and SAP technologies.


Microsoft Dynamics CRM 2011 Applications (MB2-868) Certification Guide
 Ace the MB2-868 certification exam using Packt's new Book and eBook

For more information, please visit: Microsoft Dynamics CRM 2011 Applications (MB2-868) Certification Guide

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