Microsoft Windows Intune 2.0: Quickstart Administration


Microsoft Windows Intune 2.0: Quickstart Administration
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Overview
Table of Contents
Author
Support
Sample Chapters
  • This book and e-book will enable you to deliver Windows PC management to your users, no matter where in the world they physically sit and irrespective of your current knowledge of management and support processes.
  • Learn about moving to a single management strategy that enables flexibility required by different user types, including those not owned by the business.
  • Provides clear, concise instructions and detailed images to ensure you are successful at adopting all of the Windows Intune best practices for PC management.

Book Details

Language : English
Paperback : 312 pages [ 235mm x 191mm ]
Release Date : January 2012
ISBN : 1849682968
ISBN 13 : 9781849682961
Author(s) : David Overton
Topics and Technologies : All Books, Microsoft Other, Networking and Servers, Enterprise, Microsoft

Table of Contents

Preface
Chapter 1: Overview of Cloud Computing
Chapter 2: Introduction to PC Management Concepts
Chapter 3: Overview of Windows Intune Features
Chapter 4: Signing Up for Windows Intune and Installing the Client Software
Chapter 5: Configuring Windows Intune
Chapter 6: Configuring Management Policy
Chapter 7: Software Deployment
Chapter 8: Tracking and Reporting
Chapter 9: Monitoring and Responding to Windows Intune Alerts
Chapter 10: Resolve Problems Using Microsoft DaRT
Chapter 11: Deploying Windows 7 Enterprise Edition
Chapter 12: Integration with Existing Microsoft Products
Index
  • Chapter 1: Overview of Cloud Computing
    • Centralized solution, management, and upgrades
    • Elastic in scale and power
    • Pricing based on utilization
    • Delivered using Internet protocols
    • Secure and private
    • Service Level Agreement
      • Availability
      • Service hours
      • Recompense
      • Window Intune SLA
    • Multiple client device types
    • Client Software
    • Programmable interfaces
  • Different levels of cloud computing
    • Infrastructure as a Service
    • Platform as a Service
    • Software as a Service
  • Challenges of cloud computing
    • Network requirements
      • Data accesses and synchronization
      • Network bandwidth and latency
    • Security
    • Customization
  • Bringing all this together for Windows Intune
  • Summary
    • Chapter 2: Introduction to PC Management Concepts
      • Continuous cycle of PC Management
      • Definition of IT management goals
      • Using policies for configuration and deployment
        • Policies that deliver against the business goals
          • Ensuring the security settings on the PC provide an adequate level of protection
          • Tracking the hardware and software assets
        • Policies that help the IT team do their job
          • Deploying Windows 7 for everyone
          • Keeping the PC up-to-date with updates
      • Reactive response to problems
        • Ongoing maintenance tasks
        • Dealing with alerts
        • Working with users' support requests
        • Dealing with major problems
          • Hardware
          • Software
      • Reporting on IT management
      • Summary
      • Chapter 3: Overview of Windows Intune Features
        • Why use Windows Intune
          • Situations when Intune makes sense
            • First management solution for small and medium enterprises
            • Moving to a subscription management solution
            • Managing part of an estate, such as computers that users bring in from home
        • Windows Intune solution architecture
        • Windows Intune feature set
          • Windows 7
            • Existing Windows 7 Software Assurance customers
            • Microsoft Desktop Optimization Pack
          • Installation
          • Management console
          • Security management
            • Windows system updates
            • Anti-malware
            • Firewall control
          • Auditing
          • Reporting
          • Alerts and Support
            • Alerts
            • Remote Assistance
          • Software distribution
          • Managing multiple organizations
        • Summary
        • Chapter 4: Signing Up for Windows Intune and Installing the Client Software
          • Preparing for Windows Intune
            • Licensing of Windows Intune
            • Software and hardware requirements for Windows Intune
              • Hardware requirements
              • Software requirements
              • Skills required to manage with Windows Intune
          • Signing up to Windows Intune
            • Create a Windows Live ID
            • Sign into MOCP and configure contacts
            • Add Windows Intune to your basket and confirm the purchase
            • Activate your purchase
            • Adding MDOP to your purchase
          • Installing Windows Intune onto a client PC
            • Downloading the client software to the device
            • Unzipping and installing
              • Installing via alternative methods
              • Image based deployment
            • Waiting for the update process to complete
            • Confirming installation
          • Enabling others to manage your PC estate with Windows Intune
            • Adding a partner to your subscription
              • Changes a partner sees when managing more than one client
          • Summary
          • Chapter 5: Configuring Windows Intune
            • Adding additional administrators to Windows Intune
              • Adding an additional administrator
              • Changing the Tenant Administrator
            • Configuring computer groups
              • Choosing a group structure
              • Creating the group structure
              • Assigning PCs to groups
            • Configuring Windows Intune alerts
              • Configuring alert activation
              • Changing alert notification
            • License management
              • Managing your Microsoft Volume License details
              • Managing your other license details
            • Summary
            • Chapter 6: Configuring Management Policy
              • Policy management
                • Windows Firewall Settings
                • Windows Intune Center Settings
                • Windows Intune Agent Settings
                  • General section
                  • Endpoint Protection section
                  • Updates section
                  • Network bandwidth
                  • Deploy Policy
                • Editing an existing policy
              • Update management
                • Selecting products and classification of updates to manage
                  • Update Classification
                • Configuring automatic approval of updates
                • Manually approving updates
              • Summary
              • Chapter 7: Software Deployment
                • Preparing an application for uploading
                  • Understand how the application is installed in silent or quiet mode
                  • Create a folder for each installation package
                  • Place all files needed for installation into one folder
                  • Examples
                    • Office 2010
                    • Adobe Reader and Flash
                    • Intel chipset software
                  • Using App-V packaging for deploying a package
                • Uploading an application
                  • Adobe Flash – 64-bit MSI
                  • Adobe Flash – 32-bit EXE
                  • Adobe Reader – Windows 7 EXE
                  • Adobe Reader – XP SP3 EXE
                  • Intel drivers
                  • Office 2010
                • Deploying a package
                • Managing Non-Microsoft Updates
                • Removing a package
                  • Uninstalling software from a client PC
                  • Removing a software package
                • Summary
                • Chapter 8: Tracking and Reporting
                  • Reporting basics
                    • Reporting basics in Reports workspace
                      • Selection customization
                      • Saving and loading customizations
                      • Sorting data in the columns
                      • Printing a report
                      • Exporting data
                    • Reporting basics in Alerts workspace
                  • Update reports
                  • Tracking software usage
                    • Software installed on an individual computer
                    • Estate-wide software view
                  • Tracking hardware
                    • Computers workspace view
                    • Hardware Inventory Reports
                  • License management
                    • Purchase report
                    • Installation report
                  • Alerts reporting
                  • Custom reports
                  • Reporting on overall PC management achievements
                  • Summary
                  • Chapter 9: Monitoring and Responding to Windows Intune Alerts
                    • General Windows Intune alerts
                      • Monitoring alerts
                      • Responding and closing alerts
                    • Malware alerts
                      • Testing malware checks are working
                      • Actions following malware instance
                    • Remote Assistance alerts
                      • Preparing to deliver support
                        • Preparing the client computer for support
                        • Preparing the support agent's computer to offer support
                      • Providing Assistance
                        • Receiving alert and responding
                        • Providing remote support
                    • Summary
                      • Chapter 11: Deploying Windows 7 Enterprise Edition
                        • Downloading Windows 7 Enterprise Edition
                        • Checking pre-requisites for Windows 7
                        • Backing up settings for migration
                        • Installing Windows 7 Enterprise Edition
                        • Restoring user settings and installing applications
                        • Updating Windows Intune
                          • Removing the computer from Windows Intune
                          • Installing the Windows Intune tools
                        • Considering tools for scale deployment of Windows 7
                          • Microsoft Assessment and Planning (MAP) toolkit
                          • Microsoft Deployment toolkit
                        • Summary
                        • Chapter 12: Integration with Existing Microsoft Products
                          • Typical computing scenarios
                            • Desktop environment
                            • Management tools
                            • Services to enable productivity and collaboration
                          • Office 365 and on-premise SharePoint and Exchange
                          • System Center
                          • On-premise Windows Server
                            • Identity management with Active Directory
                            • Group Policy
                            • Update management with Windows Software Update Services
                          • Windows Small Business Server
                          • Windows Home Server
                          • On-premise versus cloud solutions summary
                          • Mixing on-premise and cloud solutions
                          • Anti-malware products
                          • Summary

                          David Overton

                          David Overton has been in the IT industry for over 25 years and has worked at Microsoft in the UK for more than eleven years. David fell in love with Small and Medium Business when he was given responsibility for engaging with journalists at the time of the launch of Small Business Server 2003 in the UK. For the next four years David was responsible for improving SBS deliveries by Microsoft partners. As well as his day job, David is also a writer: he has written for consumer publications Windows XP and Windows Vista magazines, and he blogs at http://davidoverton.com, where he helps readers find solutions to questions and problems. In 2009, David published his first book on SBS 2008 which was well received. When not working or writing, David likes to spend time with his family and also tries to fit in sailing any time of the year in any weather.
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                          Sample chapters

                          You can view our sample chapters and prefaces of this title on PacktLib or download sample chapters in PDF format.

                          Frequently bought together

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                          What you will learn from this book

                          • Plan and deliver PC management, ensuring the IT requirements align to the business needs
                          • Install and configure Windows Intune, ensuring good communication between the PC and the internet-based service
                          • Understand how policies apply to computers and the impact and resolution of multiple conflicting policies
                          • Monitor computers and report to the business, the success of the PC management and any specific issues that need addressing in the users’ behaviour
                          • Remotely install and manage Microsoft and non-Microsoft updates for computers that you manage
                          • Install and uninstall software without user interaction driven by the management console
                          • Deal with alerts and remotely connect to a user’s computer to fix issues and offer assistance, right through a reboot if required
                          • Diagnose more serious system issues with the Microsoft Diagnostic and Recovery Toolset
                          • Migrate from Windows XP or Windows Vista to Windows 7 without losing the users’ files and settings

                          In Detail

                          Microsoft Windows Intune is a cloud service solution that simplifies how small and mid-sized businesses manage and secure PCs using Microsoft cloud services and Windows 7—so your computers and users can operate at peak performance all the time.

                          This step-by-step guide will show you how to plan, set up and maintain Windows Intune, showing you how to manage a group of PCs (either 1 business or several if a partner) from the base operating system, through to the patches, anti-malware solution and deployed software and policies from a central console, using the Windows Intune service.

                          This book takes you through all the steps to plan, set up and maintain Windows Intune and how to manage a group of PCs. The book starts by providing an overview of Cloud Computing and PC Management. The book then dives into topics such as Windows Intune features, signing up for Windows Intune and installing the client software, configuring Windows Intune, proactive management, and monitoring and dealing with alerts, including remote assistance amongst others. As Windows 7 is part of Windows Intune, the book will also cover the minimum steps required to move from Windows XP to Windows 7 while keeping user settings and preferences.

                          Approach

                          This book is a concise and practical tutorial that shows you how to plan, set up and maintain Windows Intune to manage one or more businesses PCs.

                          Who this book is for

                          If you are an administrator or partner who wants to plan, set up and maintain Windows Intune and manage a group of PCs then this book is for you . You should have a basic understanding of Windows administration, however, knowledge of Windows Intune would not be required.

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