Microsoft Lync 2013 Unified Communications: From Telephony to Real Time Communication in the Digital Age


Microsoft Lync 2013 Unified Communications: From Telephony to Real Time Communication in the Digital Age
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Overview
Table of Contents
Author
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Sample Chapters
  • A real business case and example project showing you how you can optimize costs and improve your competitive advantage with a Unified Communications project
  • The book combines both business and the latest relevant technical information so it is a great reference for business stakeholders, IT decision makers, and UC technical experts
  • All that you need to know about Unified Communications and the evolution of telecommunications is packed in this book

Book Details

Language : English
Paperback : 224 pages [ 235mm x 191mm ]
Release Date : April 2013
ISBN : 1849685061
ISBN 13 : 9781849685061
Author(s) : Daniel Jonathan Valik
Topics and Technologies : All Books, Networking and Servers, Enterprise, Microsoft

Table of Contents

Preface
Chapter 1: Innovation of Communication and Information Technologies
Chapter 2: Information Technology Meets Knowledge Management
Chapter 3: Business Cooperation in the World of the World Wide Web
Chapter 4: Value and Potential for End Users
Chapter 5: Cost Optimization Approaches
Chapter 6: Unified Communications Projects in Practice
Chapter 7: Analyzing the Key Points of a Unified Communications Project
Chapter 8: Technology Inside the Microsoft UC Platform and a Look into the Future
Appendix: Operating Agreement
Index
  • Chapter 1: Innovation of Communication and Information Technologies
    • Defining communication
      • What changed the communication industry?
      • Understanding modern business communication needs
      • Evolution of communication tools
      • Increasing the number of ways to reach a person
      • Benefits of UC
      • Introducing cloud services in IT and telecommunication
    • Summary
    • Chapter 2: Information Technology Meets Knowledge Management
      • Microsoft SharePoint Server as a knowledge platform
        • Microsoft SharePoint as FAQ, collaboration, and best practice platform
      • YouTube as a video knowledge portal
        • A company's central intranet portal and team sites on Microsoft SharePoint
        • From skill search and real-time communication to mobile integration
      • Summary
        • Chapter 4: Value and Potential for End Users
          • Technology supports our daily life
          • Persistent instant messaging
          • Being mobile – the mobility advantage
          • From Roundtable and Email to CRM
          • Do more with real-time messaging
          • The great advantage of the unified communications platform
          • Developing your own UC add-ons
          • Summary
          • Chapter 5: Cost Optimization Approaches
            • Need for an efficient communication solution
            • Optimization opportunities with UC
              • Reducing direct costs of communication services
                • Reducing the costs/fees for Internet and data services
                • Reducing costs/fees for conference services
                • Reducing costs/charges for mobile and fixed line telephony
                • Optimizing communication and collaboration cost by using Federation
                • Reducing costs/fees for equipment setting up
              • Optimizing travel expenses and business travel
                • Potential savings
              • Optimizing communication infrastructure and replacing legacy technology
                • Potential savings
              • Advantages of cloud services
              • Optimization of existing infrastructure
                • Potential savings
              • Optimization of software licenses
                • Potential savings
              • Take advantage of knowledge and human capital
                • Potential savings
            • Business value assessment
            • Summary
            • Chapter 6: Unified Communications Projects in Practice
              • Initial situation
              • The role of a UC solution
              • Evaluating UC solutions
              • The Microsoft UC solution for Contoso
              • Additional benefits of UC solution
              • From decision, Proof of Concept, to rollout of UC
              • The pilot phase
              • Implementation of training
              • The overall concept
              • Concluding remarks
              • Summary
                • Chapter 8: Technology Inside the Microsoft UC Platform and a Look into the Future
                  • Microsoft Lync Server 2013
                  • Lync topology planning
                    • Migrating from another Lync or OCS topology
                    • Creating a new Lync topology
                  • Server roles and editions
                    • Lync Standard Edition
                    • Lync Enterprise Edition
                    • Lync Server considerations, roles, and functionalities
                      • Front End Server
                      • Back End Server
                      • Edge Server
                      • Mediation Server
                      • Director Server
                      • Group Chat Server(s)
                    • Enterprise Voice with Lync 2013 Standard Edition
                  • Branch Site with Lync 2013
                  • Operation system and virtualization
                    • Lync Server 2013 supports all Lync Server workloads in virtualization topologies
                  • Network performance for communication and collaboration
                    • Network port and security in Lync 2013
                      • Ports and protocols for internal servers
                      • External A/V firewall and port requirements
                    • Administration of a Lync Server topology
                  • The Lync client
                    • Features available in the Lync 2013 client family
                  • Lync 2013 in contact center deployments
                  • Skype and Lync
                  • Future development
                  • Future vision
                  • Summary

                  Daniel Jonathan Valik

                  Daniel Jonathan Valik is an industry expert in Unified Communications & Collaboration, Cloud, Mobile Platform, Social Networking and Contact Center technology. Daniel drives the above topics for more than 15 years in the IT and Telecommunication industry and has also lived and worked in different regions like Europe, South East Asia and United States. Daniel is a Sr. Program Manager - Unified Communications in the Global Business Operations & Strategic Services division at the Microsoft Headquarters in Redmond/WA, USA and he drives the evolution and maintenance of the global Customer Support Unified Communications strategy. This includes gathering, consolidating and prioritizing business requirements from international customers, business partners and Microsoft business teams to push Microsoft Lync, Lync online, Skype and other Unified Communications related technology in the field of customer care and global contact centers. In other words, Daniel is responsible to innovate Contact Centers and with that to bring the customer care of Microsoft into the next century of communication and collaboration. Daniel was born and grown up in “Baden bei Wien” in Austria and started his early career at a small computer shop in his hometown close to Vienna, Austria where he worked as a hardware engineer on PCs and servers. After his first job, he served the Military for about a year and continued his career as a Systems Engineer for Linux Debian and Suse support at a small telecommunications provider. Then he moved on to a well-known service and software company in Germany, Materna Information and Communications, where he designed, developed and led customer projects for Unified Messaging, Speech Recognition and mobile technology projects in Western Europe. After almost 6 years in Materna as Systems Engineer, Architect, Presales expert and later as the Product Solution Manager, he made his move to Microsoft Austria and Western Europe. In this new opportunity, Daniel was a Senior Product Specialist for Unified Communications and Mobility and was responsible for developing and executing ‘go to market’ initiatives to help enterprises evaluate and justify investment for adoption of Microsoft UC technologies/solutions. During this time he developed partnerships with Samsung, HTC, Polycom, HP, Kapsch, Telekom Austria, T-Mobile, T-Systems, Bechtle, Dialogic, AudioCodes and many other international companies. He also played the role of Project Architect to integrate Microsoft Unified Communications & Collaboration (UCC) solutions with 3rd party equipment and devices like Nortel IP PBX with Exchange’s Unified Messaging, Polycom HDX 9000 conferencing system with Microsoft OCS R2, Dialogic gateway with OCS etc. As the lead of UCC @ Cloud initiative, Daniel led the team to help customer evaluate options (On-premise, cloud base or hybrid) and develop business cases enabling customer’s executives to make informed decisions. Next to this, he also led the initiative to help customers evaluate UCC technologies/solutions (especially OCS/Lync versus Cisco and IBM) by providing solution scenarios, technology comparisons, competitive analysis and Communication-Enabled Business Process (CEBP) to make a ‘facts’ based decision with ROI justification and alignment of business and IT objectives. This process often required him to play the Architect role to design, build and execute Proof of Concept (POC) projects to support the Microsoft product marketing and product management teams. After Microsoft Austria, he made another career decision to move his home base to Hong Kong and then Singapore where he drove business development, product management and product marketing for Unified Communications for an important Microsoft Lync partner, Unify Square APAC. Daniel holds a number of technical certifications including MCT (Microsoft Certified Trainer). He has a double Master’s Degree (MBA) and a Master Degree (MAS) in General Business, additionally he hold a degree for International Business Management. He is the author of several books like “The Renaissance of Communication and Collaboration” , which is the first German book about UC with a mix of business and technology, published as Lync Server 2010 launch book for the DACH region by Microsoft. Together with Jochen Kunert (Managing Director of Unify Square EMEA), Daniel co-authored the second book about Unified Communications . His third book is about Cloud Services which was written for the EuroCloud association in Europe. Additionally he has a couple other publishing projects inclusive of whitepapers for Microsoft, Gartner, Formicary Collaboration Group and others. Daniel is a regular speaker at international events and congresses like EuroCloud Congress Western Europe, Microsoft Lync Conferences (Lync 2013 Conference San Diego, USA), Microsoft Global Exchange US, TechEd, Microsoft Product Launches, University and campus events and also contributes to technical articles, business magazines and newsletters in Microsoft & Lync forums. In his free time, he spends time with Aikido, Iaido, Kendo, Ken-Jutsu, Kyudo, Meditation, Bonsai breeding & Aquariums, traveling, reading, snowboarding, running, cooking, music, canopy and hiking.
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                  Sample chapters

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                  What you will learn from this book

                  • History of telecommunications
                  • From the past to today: Unified Communications, collaborations, social networking, and cloud technology
                  • Implement real time collaboration with knowledge management
                  • Improve collaboration between companies
                  • The business case: where to save costs and optimize inside the company
                  • An example project: What factors need to be considered when implementing UC?
                  • UC Contact Center, Skype-Lync and Cloud – a way into the future
                  • Save and load text, XML, or media assets from local or remote sources, and communicate with websites and their databases to create online scoreboards

                  In Detail

                  Unified Communications brings all relevant types of communication technology and modalities together: telephony, chat, availability information, video, sharing, and the integration into line of business software.

                  "Microsoft Lync 2013 Unified Communications: From Telephony to Real Time Communication in the Digital Age" is a business and technology book combined into one about Unified Communications and it shares everything you need to know: how to evaluate and integrate a Unified Communications project in your own company and how you plan, design, and implement the technology itself. Additionally you get to know current innovations and available technologies for social networking, collaboration, cloud services, contact centers, and also enhanced collaboration for mobile devices. This book also offers a real business case of a transformational project from traditional telecommunications to Unified Communications and what business case you can realize for all business sizes.

                  Get to know what Unified Communications is about and how you can use it in your company to reduce cost and increase the level of effective communication and collaboration.

                  This book offers you eight compelling chapters with a mix of business and technology content. Unified Communications is a great and very important topic in the evolution of how we communicate and collaborate and on how to create a better interface to customers and business partners.

                  "Microsoft Lync 2013 Unified Communications: From Telephony to Real Time Communication in the Digital Age" is a unique book which brings business relevant content and technical details of Unified Communications together in one place with everything that you need to know.

                  In this book, you will learn how you can use the benefits of innovative communication technology for your business and how this technology can be implemented in your company’s environment.

                  Approach

                  This is a tutorial guide to gain in-depth knowledge such as realizing projects to migrate traditional telephony to Unified Communications inside an organization.

                  Who this book is for

                  This book is targeted at three audiences: business decision makers, technical advocates, and IT decision makers. As this is also a fundamental book on real time collaboration technology, it is also suitable for anyone who is interested in the future of communications.

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