Mastering ServiceNow Administration: RAW

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Mastering ServiceNow Administration: RAW
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Table of Contents
Sample Chapters
  • Dig into the foundations of the ServiceNow platform and build powerful custom applications
  • Design feature-rich, responsive, automated workflow systems
  • Leverage the vast capabilities of ServiceNow to super-power your business

Book Details

Language : English
Paperback : 345 pages [ 235mm x 191mm ]
Release Date : January 2015
ISBN : 1782174214
ISBN 13 : 9781782174219
Author(s) : Martin Wood
Topics and Technologies : All Books, Enterprise Products and Platforms, Enterprise, RAW books

Chapter Availability


Chapter Number Title Availability
1 The ServiceNow foundations
2 Server side scripting IN THE BOOK
3 Client side scripting IN THE BOOK
4 Getting things done IN THE BOOK
5 Letting People Know – Notifications and Reporting
JULY 2014
6 Exchanging Data – Import Sets, Web Services, and Other Integrations
JULY 2014
7 Keeping It In - Security AUGUST 2014
8 Diagnosing Issues – What Happens When It Goes Wrong AUGUST 2014
9 Building It Then Moving It – Application Builder, Update Sets, and Upgrades SEPTEMBER 2014
10 Making It Beautiful - The Content Management System SEPTEMBER 2014
11 Finding and controlling - Discovery and Orchestration OCTOBER 2014

Martin Wood

Martin Wood has spent the last few years spreading the word of ServiceNow. He started as a customer, working his way through ITSM, and decided that he enjoyed the experience of ServiceNow so much that he joined the company. Now, he works with a variety of clients, from blue-chip enterprises to SMEs, helping all to utilize the power of ServiceNow. Martin is passionate about helping people make an informed choice. When he isn't talking about or coding in ServiceNow, you will find him enjoying time with his wonderful wife, Sarah.

The views expressed in Mastering ServiceNow Administration are Martin's own, and not necessarily those of ServiceNow.

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What you will learn from this book

  • Understand the foundations of the ServiceNow platform in detail
  • Design powerful data-driven applications
  • Control information flow and apply business logic with Business Rules
  • Write efficient and effective client-side JavaScript
  • Explore the working of the Task table
  • Integrate and exchange data with people and systems
  • Create and secure your systems with proper access control
  • Discover and automate other IT systems

In Detail

There is much more to ServiceNow than the common tasks of building an SaaS ITSM Service Desk. The suite of applications built on the powerful platform offers unending possibilities to build, configure, and customize your own powerful applications. Learning how the platform is built will help you make the right design choices and control the capabilities at your fingertips.

This book will help you to understand the fundamentals behind the ServiceNow platform. Throughout the book, we build a simple example application that is designed to highlight the key capabilities of ServiceNow.

In the initial chapters, we build our foundations, walking through the data model, exploring how to write effective scripts to implement business logic, and avoiding the pitfalls that come with flexibility and choice in client-side scripting.

Then, we explore the Task table, a powerful kick-start to any application. You will also learn how to report on and secure your data. To head off potential problems, we look at debugging and diagnosis techniques. And finally, we think about automation and orchestration – how ServiceNow can help control the rest of your IT environment. Packed with hints, tips, and examples, this book helps you to master ServiceNow quickly and efficiently.


This book is currently available as a RAW (Read As we Write) book. A RAW book is an ebook, and this one is priced at 20% off the usual eBook price. Once you purchase the RAW book, you can immediately download the content of the book so far, and when new chapters become available, you will be notified, and  can download the new version of the book. When the book is published, you will receive the full, finished eBook.

If you like, you can preorder the print book at the same time as you purchase the RAW book at a significant discount.

Since a RAW book is an eBook, a RAW book is non returnable and non refundable.

Local taxes may apply to your eBook purchase.


This book is an easy-to-follow and conversational guide to building an application for a fictional hotel chain. Hints, tips, and explanations clarify the reasoning behind the platform, enabling a technical reader to quickly grasp the fundamentals.

Who this book is for

This book is intended for those who are familiar with web technologies. We start from the computing fundamentals to understand how ServiceNow is architected, working from the ground up to really leverage the full capabilities of the platform.

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