Getting Started with Spiceworks

Getting Started with Spiceworks
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Table of Contents
Sample Chapters
  • Configure Spiceworks to scan your network and provide essential information
  • Configure Reporting, Purchasing, and using the Spiceworks Community to save precious hours and become more efficient
  • Configure your help desk and user portal to keep track of your work

Book Details

Language : English
Paperback : 124 pages [ 235mm x 191mm ]
Release Date : August 2013
ISBN : 178216684X
ISBN 13 : 9781782166849
Author(s) : Darren Schoen, Nitish Kumar
Topics and Technologies : All Books, Networking and Servers, Open Source

Table of Contents

Chapter 1: Setting Up Spiceworks
Chapter 2: Configuring Network Inventory in Spiceworks
Chapter 3: Configuring the Spiceworks Help Desk and User Portal
Chapter 4: Configuring Other Spiceworks Features
Chapter 5: Taking Spiceworks to the Next Level
  • Chapter 1: Setting Up Spiceworks
    • Installing Spiceworks
      • Troubleshooting installation issues in Spiceworks
    • Logging in and setting up Spiceworks Admins
      • Spiceworks users defined
      • Setting up Spiceworks Admin users
    • Getting into the Spiceworks Community
    • Summary
    • Chapter 2: Configuring Network Inventory in Spiceworks
      • An overview of the Spiceworks network inventory
        • How Spiceworks scans your network
        • What else does Spiceworks scan?
      • Setting up a scan in Spiceworks
        • Scanning and Active Directory
        • Configuring IP range scans
        • Scanning credentials
        • Best practices and kicking off your first Spiceworks scan
          • Scanning best practices
      • Navigating the Spiceworks inventory
        • Navigating the device inventory
        • Navigating other inventories
        • The Software inventory
        • The People inventory
      • Customizing groups and scan schedules
      • Resolving unknown devices
      • Summary
      • Chapter 3: Configuring the Spiceworks Help Desk and User Portal
        • An overview of the Help Desk interface and User Portal
        • Setting up Spiceworks users, permissions, and e-mail
          • Configuring the e-mail settings in Spiceworks
          • Configuring User Portal
        • Standard and Custom Attributes
        • Creating a ticket in Spiceworks
          • Working a Help Desk ticket in Spiceworks
          • Mobile clients
        • Extending the User Portal and Help Desk using plugins
        • Summary
        • Chapter 4: Configuring Other Spiceworks Features
          • Reporting in Spiceworks
          • Network monitoring and alerts in Spiceworks
          • Purchasing features in Spiceworks
          • Mobile Device Management in Spiceworks
          • Other Spiceworks features
            • Spiceworks Knowledge Base
            • Spiceworks cloud services dashboard
            • Using the network map in Spiceworks
          • Summary
          • Chapter 5: Taking Spiceworks to the Next Level
            • Connecting with other IT pros and vendors
              • SpiceCorps and meeting other IT pros in your area
                • Other groups in the Spiceworks community
            • Spiceworks extensions in the community
              • Plugins
              • Reports
              • Scripts and Language Packs
            • Real-world Spiceworks events
              • Spiceworks University
              • The SpiceWorld user conference
            • Summary

            Darren Schoen

            Darren Schoen has always been passionate about technology. He realized this the first time he logged into Prodigy with his DeskPro (through DOS of course). He has come a long way since those amber screens. Although he spent 16 years in another career, in 2001 he decided to pursue this passion and jumped into the IT field. Today, he is the Director of Technology Infrastructure at Broward Center for the Performing Arts in Ft Lauderdale, FL along with being an official Spice Trainer where he travels around the U.S. educating users on Spiceworks. He is on the board of several organizations, always keeping technology and innovation in focus. If that doesn't keep him busy enough, he is also an active speaker around the U.S. and has written a variety of blogs and articles for many publications. Darren is always plugged in, but when he gets some free cycles, he is known to be an avid gamer, a Doctor Who fan, and enjoys reading Hugh Howey and watching live music. Although technology is his life, he does take time out to watch the moon rise on the beach with his wife, Thais, and walk his Boston Terrier, Rocky.

            Nitish Kumar

            Nitish Kumar is a Wintel Lead at HT Media Ltd. and an independent tech blogger about various technologies. He has been working on several Microsoft technologies and open source solutions (including but not limited to Spiceworks, ManageEngine Products, Zabbix, MS Active Directory, MS Exchange Servers, and so on) for the past eight years, of which the last couple of years have been spent on bringing cost-effective solutions to corporates to simplify their complex requirements and to improve time management for their staff. He is a technology enthusiast and has been an active participant at various corporate events and public webinars. Mobile technologies have been of special interest to him and he has often written about various gadgets and their respective technologies. Nitish holds an MS degree in Software from the JK Institute of Applied Physics and Technology, and his areas of interest include Microsoft technologies, open source software, and mobile gadgets. He occasionally blogs at and can be reached over e-mail at
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            Sample chapters

            You can view our sample chapters and prefaces of this title on PacktLib or download sample chapters in PDF format.

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            What you will learn from this book

            • Use tips and tricks to install Spiceworks in your environment
            • Configure Spiceworks to scan your network and organize the wealth of information that Spiceworks delivers
            • Set up Help Desk to track issues, time, and improve communication with end users
            • Utilize the powerful reporting engine of Spiceworks
            • Configure Self-Service User Portal to open trouble tickets, and serve as a hub for information
            • Use Spiceworks for Monitoring and Alerts
            • Set up a knowledge base to document issues and resolutions
            • Use Spiceworks for IT Purchasing needs to save you money and time
            • Configure Asset and Warranty information within Spiceworks

            In Detail

            Over 2 million IT pros have installed Spiceworks. It helps them with their daily tasks, streamlines processes, and even saves them money, all for free! Getting Started with Spiceworks is an ideal resource to install Spiceworks and run it on your network. After all, over 2 million IT pros can’t be wrong, so learn how to join the Spiceworks IT revolution.

            "Getting Started with Spiceworks" starts from downloading the app to having a fully functional Spiceworks installation in just a few minutes. It will cover Network Inventory, Help Desk, Self-Service User Portal, knowledge bases, and more in detail for you to get the most out of Spiceworks.Whether you have a decade of experience or you are new to the IT field, Spiceworks has tools for every IT pro's needs. You will learn how to make your daily tasks easier, streamline existing processes, and even save money with Spiceworks.

            "Getting Started with Spiceworks" will walk you through the Spiceworks installation step-by-step. It will cover topics such as configuring Spiceworks to scan your network and organize information, setting up Help Desk and Self-Service User Portal, running reports that dazzle and streamline your purchasing process, and connecting with other IT pros around your area or around the world thoroughly.

            "Getting Started with Spiceworks" will provide insights and tips from experts on Spiceworks. It is an ideal guide to progress quickly from installation to Spiceworks being an essential part of your IT day.


            This book will have a getting started approach, thus making it easy for the readers to understand and learn Spiceworks.

            Who this book is for

            This book is for any IT pro who wants to make their day easier. With this book, you can go from installing Spiceworks to having a good working knowledge of it in a single afternoon, no Spiceworks experience required! This book assumes no prior experience with Spiceworks.

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