Cisco Unified Communications Manager 8: Expert Administration Cookbook


Cisco Unified Communications Manager 8: Expert Administration Cookbook
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Overview
Table of Contents
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  • Full of illustrations, diagrams, and tips with clear step-by-step instructions and real time examples
  • Master call admission control and the technologies associated with it, which is an important aspect of any unified communications deployment to ensure call quality and resilience.
  • Focus on implementing Local Route Groups, Device Pools, Route Patterns and various other call routing technologies with a specific focus on building an E.164 compatible dial plan.
  • Master the necessary aspects of configuring media resources to support conferencing, transcoding, and Music on Hold.

Book Details

Language : English
Paperback : 310 pages [ 235mm x 191mm ]
Release Date : March 2012
ISBN : 1849684324
ISBN 13 : 9781849684323
Author(s) : Tanner Ezell
Topics and Technologies : All Books, Networking and Servers, Cookbooks, Enterprise, Networking & Telephony

Table of Contents

Preface
Chapter 1: Call Routing, Dial Plan, and E.164
Chapter 2: Call Admission Control
Chapter 3: Media Resources and Music On Hold
Chapter 4: Tracing and Troubleshooting Tools
Chapter 5: Device and Unified Mobility
Chapter 6: User Management
Chapter 7: User Features
Chapter 8: Advanced Features
Chapter 9: Securing Unified Communications
Chapter 10: Serviceability, Upgrades, and Disaster Recovery
Chapter 11: Bulk Administration Tool
Index
  • Chapter 1: Call Routing, Dial Plan, and E.164
    • Introduction
    • Implementing local route groups with device pools for E.164 call routing
    • Implementing E.164 route patterns and partitions
    • Implementing E.164 called and calling party transformations
    • Implementing least cost call routing using Tail End Hop Off
    • Implementing calling restrictions with line blocking partitions and calling search spaces
    • Implementing short dial numbers
    • Implementing time-of-day call routing
    • Implementing Forced Authorization Codes
    • Implementing Client Matter Codes
    • Chapter 2: Call Admission Control
      • Introduction
      • Implementing location-based call admission control
      • Implementing regions for call admission control
      • Implementing the Resource Reservation Protocol
      • Enabling Automated Alternate Routing
      • Implementing Automated Alternate Routing
      • Chapter 3: Media Resources and Music On Hold
        • Introduction
        • Configuring software conference bridges
        • Configuring IOS conference bridges
        • Configuring transcoders
        • Configuring media termination points
        • Configuring media resource groups
        • Configuring media resource group lists
        • Implementing unicast Music On Hold
        • Configuring multicast Music On Hold
        • Adding custom media files for Music On Hold
        • Chapter 4: Tracing and Troubleshooting Tools
          • Introduction
          • Configuring user permissions for the Real-Time Monitoring Tool
          • Collecting traces using the Query Wizard
          • Configuring the e-mail server for the Real-Time Monitoring Tool
          • Creating custom alerts in the Real-Time Monitoring Tool
          • Configuring custom alert actions
          • Capturing packets
          • Analyzing the Dial Plan with the dialed number analyzer
          • Chapter 5: Device and Unified Mobility
            • Introduction
            • Configuring physical locations
            • Configuring device mobility groups
            • Configure device pools for device mobility
            • Configuring device mobility info
            • Enabling device mobility
            • Configuring mid-call feature access codes
            • Configuring Session Handoff
            • Enabling Intelligent Session Control
            • Implementing mobility access lists
            • Configuring remote destination profiles
            • Configuring remote destinations
            • Implementing Mobile Voice Access
            • Enabling Enterprise Feature Access
            • Adding the Mobility softkey
            • Chapter 6: User Management
              • Introduction
              • Enabling LDAP synchronization
              • Configuring an LDAP Directory
              • Enabling LDAP authentication
              • Configuring custom LDAP filters
              • Configuring credential policies
              • Configuring default credential policies
              • Assigning credential policies
              • Configuring user roles
              • Configuring user groups
              • Assigning user groups to end users
              • Chapter 7: User Features
                • Introduction
                • Implementing direct transfer to voice mail
                • Implementing Meet-Me conferencing
                • Implementing call park
                • Implementing directed call park
                • Configuring the Intercom feature
                • Configuring Malicious Call Identification
                • Adding a custom ringtone
                • Adding a custom background image
                • Configuring dual mode for iPhone
                • Chapter 8: Advanced Features
                  • Introduction
                  • Enabling the Extension Mobility service
                  • Configuring the Extension Mobility phone service
                  • Configuring phone devices for Extension Mobility
                  • Configuring device profiles for Extension Mobility
                  • Configuring Extension Mobility service parameters
                  • Enabling the Cross Cluster Extension Mobility services
                  • Configuring the Cross Cluster Extension Mobility phone service
                  • Configure users for Cross Cluster Extension Mobility
                  • Preparing certificates for Cross Cluster Extension Mobility
                  • Creating a template for Cross Cluster Extension Mobility devices
                  • Configuring Cross Cluster Extension Mobility parameters
                  • Configuring intercluster trunks for Cross Cluster Extension Mobility
                  • Configuring the intercluster service profile for Cross Cluster Extension Mobility
                  • Configuring monitoring and recording
                  • Configuring geolocations and filters
                  • Implementing logical partitioning
                  • Configuring hotline service parameters
                  • Configuring a hotline device
                  • Configuring barge for devices and users
                  • Configuring privacy for devices and users
                  • Chapter 9: Securing Unified Communications
                    • Introduction
                    • Configuring phone security profiles
                    • Configuring devices for secure tone
                    • Configuring Certificate Authority Proxy Function
                    • Configuring digest authentication
                    • Implementing endpoint hardening
                    • Implementing a secure conference bridge
                    • Implementing secure Meet-Me conferences
                    • Configuring VPN for Cisco IP phones
                    • Configuring application users for secure communication
                    • Chapter 10: Serviceability, Upgrades, and Disaster Recovery
                      • Introduction
                      • Configuring alarms
                      • Configuring traces
                      • Configuring SNMP versions 1 and 2
                      • Configuring SNMP Version 3
                      • Applying patches and upgrades
                      • Configuring a backup device
                      • Configuring a backup schedule
                      • Performing a manual backup
                      • Restoring from backup
                      • Chapter 11: Bulk Administration Tool
                        • Introduction
                        • Introducing the Bulk Administration Tool
                        • Enabling the Bulk Provisioning Service
                        • Creating and using a custom file
                        • Bulk provisioning phones
                        • Bulk provisioning users
                        • Bulk provisioning user device profiles
                        • Bulk provisioning gateways
                        • Bulk provisioning Forced Authorization Codes
                        • Bulk provisioning Client Matter Codes
                        • Bulk provisioning call pickup groups
                        • Bulk provisioning access lists
                        • Bulk provisioning remote destination profiles
                        • Bulk provisioning remote destinations
                        • Bulk provisioning mobility profiles
                        • Exporting data

                        Tanner Ezell

                        Tanner Ezell has been working with Unified Communications for many years now, his primary role is a design and implementation engineer. He has extensive knowledge of Cisco UC including Unity, Presence and UCCX. He currently works for a Cisco partner who specializes in Cisco’s Unified Communications.
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                        Sample chapters

                        You can view our sample chapters and prefaces of this title on PacktLib or download sample chapters in PDF format.

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                        What you will learn from this book

                        • Understand common utilities and tools for troubleshooting Unified Communications Manager, specifically on Real-Time Monitoring tool.
                        • Learn synchronizing with LDAP using filters, setting credential policies, and managing user permissions.
                        • Master advanced features such as cross cluster extension mobility, the intercompany media engine, call monitoring and recording, and much more.
                        • Get step-by-step instructions for Upgrades and Disaster Recovery.
                        • Get well-versed with the best practices for Secure Communications using Certificate Trust List, Certificate Authority Proxy Function, Digest Authentication, and much more.

                         

                        In Detail

                        Cisco Unified Communications Manager (CUCM) is a software-based call-processing system developed by Cisco Systems. CUCM tracks all active VoIP network components; these include phones, gateways, conference bridges, transcoding resources, and voicemail boxes among others. This scalable, distributable, highly-available enterprise-class system delivers voice, video, mobility, and presence services. It connects up to 30,000 users of IP phones, media processing devices, VoIP gateways, mobile devices, and multimedia applications. With this cookbook you will learn all the important aspects of administering Cisco Unified Communications Manager.

                        Cisco Unified Communications Manager 8: Expert Administration Cookbook is filled with many advanced recipes to effectively and efficiently configure and manage Cisco Unified Communications Manager. This book covers everything an administrator needs during and after Cisco Unified Communications Manager implementation.

                        This practical cookbook contains detailed step-by-step instructions with clear and informative screenshots that cover all the important and advanced aspects of administering Cisco Unified Communications Manager.

                        The book starts with introducing Call Routing and E.164. It then covers configuration and design information for the various call admission control technologies and Media Resources. The book also dives deep into troubleshooting, upgrades, disaster recovery, user management and much more.

                        Approach

                        This book is written in an easy-to-read style, with a strong emphasis on real-world, practical examples. Step-by-step explanations are provided for performing important administration tasks.

                        Who this book is for

                        If you are Cisco Unified Communications administrators or engineers looking forward for advanced recipes to perform important administration tasks, then this is the best guide for you. This book assumes familiarity with the basics of Cisco’s Unified Communications Manager architecture.

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