Building Enterprise Ready Telephony Systems with sipXecs 4.0

Michael W. Picher

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Building Enterprise Ready Telephony Systems with sipXecs 4.0

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Overview

Table of Contents

Author

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Sample Chapters

Learn how to plan, deploy and migrate an enterprise ready communications system with sipXecs
Discover the different options for configuring phones, users and server features to get the best result for your organization
Secure and maintain your sipXecs system

Book Details

Language : English
Paperback : 314 pages [ 235mm x 191mm ]
Release Date : July 2009
ISBN : 1847196802
ISBN 13 : 9781847196804
Author(s) : Michael W. Picher
Topics and Technologies : All Books, Networking & Telephony, Open Source

Back to BOOK PAGE

Preface
Chapter 1: Introduction to Telephony Concepts and sipXecs
Chapter 2: System Planning and Equipment Selection
Chapter 3: Installing sipXecs
Chapter 4: Configuring Users
Chapter 5: Configuring Phones in sipXecs
Chapter 6: Connecting to the World with sipXecs
Chapter 7: Configuring sipXecs Server Features
Chapter 8: Using sipXecs—The User Perspective
Chapter 9: Configuring Advanced sipXecs Features
Chapter 10: Utilizing the sipXecs ACD Service
Chapter 11: Maintenance and Security
Appendix: Glossary
Index

Preface

Chapter 1: Introduction to Telephony Concepts and sipXecs
- Traditional phone system concepts
  - Telecommunications provider interface
  - Telephones on a traditional phone system
  - Voicemail systems
  - Call routing logic
  - Calling functions and features
    - Call hold
    - Call park orbits
    - Call pickup
    - Call transfer
    - Call forwarding
    - Speed dial
    - Direct Station Selection/Busy Lamp Field
    - Hunt groups
    - Automatic Call Distribution
    - Dial plans
    - Intercom
    - Paging
    - Conferencing
- sipX Enterprise Communications System overview
  - The iPBX
  - Gateways
  - Telephones
- sipXecs features
  - Voicemail
  - Auto Attendant
  - Music on Hold
  - Call park orbits
  - Page groups
  - Intercom
  - Conference server
  - Automatic call distribution
  - Device management
  - User management
  - User self-service portal
  - Time-based call forwarding
  - Localization
  - Internet calling and NAT traversal
  - Call detail records
  - Clustering
- Summary

Chapter 2: System Planning and Equipment Selection
- System planning
  - Information gathering
    - Existing telecommunications connectivity
    - Demarcation point
    - Existing users and phones
    - Existing call flow
    - Existing auto attendants
    - Existing hunt groups
    - Existing ACD queues
    - Special considerations
    - Existing computer network
- Equipment selection
  - Network equipment
    - Network switch connectivity
    - Quality of service
    - Virtual Local Area Network support
    - Powering the phones
    - Gigabit switches
    - Utilizing existing network equipment
  - Servers
  - Gateways
    - Analog gateways
    - Digital gateways
  - Phones
    - Hard phones
    - Softphones
    - Wireless phones
  - SIP firewalls
  - Uninterruptable power supplies
- Plan the installation
  - Extension planning
  - Users and phones
  - Define permissions for user groups
  - Call flow
    - Auto attendants
    - Hunt groups
    - ACD queues
  - Network planning
    - Physical network
    - Virtual network
    - Site preparations
    - Document additional network information
- Summary

Chapter 3: Installing sipXecs
- Complete cabling requirements
- Complete network requirements
- Installing sipXecs
- High availability installation
  - Install and configure the distributed server
- Verify DNS and DHCP operation
  - Single PBX testing
  - High availability PBX testing
- Summary

Chapter 4: Configuring Users
- Creating users
  - Extension pool
  - Internal extension length
  - Adding a user
  - Importing users
  - User groups
  - Advanced user configuration
- Phantom users
  - Voicemail-only mailbox
  - Call routing phantom
    - Call routing phantom example
- Summary

Chapter 5: Configuring Phones in sipXecs
- Types of phones
  - Managed phones
  - Unmanaged phones
- Phone groups
- Phone firmware
- Advanced phone configuration
  - Multiple lines on a phone
  - Multiple phones for a user
  - Multiple line appearances on a phone
- Summary

Chapter 6: Connecting to the World with sipXecs
- Adding gateways
  - Managed gateways
    - PSTN Lines
    - Caller ID
    - Dial Plan
    - SIP
    - Voice Codecs
    - Proxy and Registration
    - DTMF & Dialing
    - Advanced Parameters
    - Supplementary Services
    - FXO
    - Network
    - Media
    - RTP/RTPC
    - Management
  - Unmanaged gateways
    - Add gateway
    - Caller ID
    - Dial Plan
  - SIP Trunks
- Dial Plans
  - Voicemail dial rule
  - Custom dial rules
  - Long distance dial rules
  - Local dial rules
  - Emergency dial rules
  - International dial rules
  - Attendant dial rules
- Session Border Controllers
  - sipXecs Session Border Controller
  - Defining Session Border Controllers
- Summary

Chapter 7: Configuring sipXecs Server Features
- Auto Attendant
- Auto Attendant example
- Intercom
- Paging Groups
- Hunt Groups
- Call Park Orbits
- Music on Hold
- Phonebooks
- Summary

Chapter 8: Using sipXecs—The User Perspective
- The Telephone User Interface (TUI)
  - Transfer a call directly to voice mail
  - Directed call pickup
  - Parking a call
  - Picking up a parked call
  - Intercom
  - Paging groups
  - Conference room controls
  - ACD sign in and out
- Using the sipXecs voicemail service
  - Voicemail messages menu structure
  - Voicemail options menu
  - Voicemail system administrator options
- The user web portal
  - Voicemail
  - User information
  - Call forwarding
  - User speed dials
  - Call history
  - ACD presence
  - Phonebook
  - Phones
- User training
  - Training materials
  - Classroom training
- Summary

Chapter 9: Configuring Advanced sipXecs Features
- Conference service
- Utilizing DIDs
- Phantom users
  - Live daytime attendant
    - Create new user account
    - Turn off voicemail
    - Set up the work day schedule
    - Set up call forwarding
    - Change gateway destination extension
- Connecting two sipXecs servers
  - DNS resolution
  - Set up gateways
  - Configure custom dial plan entry
- Summary

Chapter 10: Utilizing the sipXecs ACD Service
- Enabling the ACD Service
- Configuring the ACD Service
  - Create an ACD Queue
  - Configure lines for queues
- Agent Availability
- Monitoring the ACD Server
  - Agent Statistics
  - Call Statistics
  - Queue Statistics
- ACD Reporting
- Summary

Chapter 11: Maintenance and Security
- System backup and restore
  - Backup
  - Restore
- Monitoring system performance
- System alarms
- External monitoring of system availability
- System logs
- System snapshots
- System security
  - Isolation
  - SIP passwords
- Updating system software
- Summary

Appendix: Glossary

Index

Back to BOOK PAGE

Michael W. Picher

As an industry veteran with over 20 years in Information Technology consulting, Michael brings a network engineer’s perspective to the Telephony business. After receiving a Bachelor of Science degree in Computer Engineering from the University of Maine, Michael worked hard to build up a computer manufacturing business which he left in the mid ‘90s. Following the manufacturing endeavor Michael worked with two close friends to build what became one of Maine’s largest home-grown technology consulting and software development firms. After successfully selling the consulting business to a large out of state firm, Michael turned his attention to the growing IP Telephony space. Michael has helped successfully deploy some of the region’s largest IP based communications systems and the infrastructure required to support those systems.

Away from technology, Michael enjoys life with his wife Debra and son Matthew on their large Maine wild blueberry farm in rural Maine. Snowmobiling and hunting are the family choices for fun and Michael is also a long time Autocross fanatic with multiple class wins in his beloved Mini Cooper S.

The focus of the book is deployment in a business setting, and the author takes you through the steps for planning and implementing the system, whether you are replacing an existing PBX or starting from scratch. You get all the information you need to get the job done.

The Packt Publishing book "Building Enterprise Ready Telephony Systems with sipXecs 4.0" by Michael Picher is now available and explains all the features and deployment scenarios for the current version of the open source IP PBX sipXecs. Thanks for the fine read, Mike.

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Sample chapters

You can view our sample chapters and prefaces of this title on PacktLib or download sample chapters in PDF format.

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What you will learn from this book

Understand the complexities of an IP Telephony and Voice over IP network
Build a clear process for migrating existing phone systems to an IP based system
Deliver a solid foundation for any IP based phone system
Quickly and easily get a sipXecs open source PBX running
Deploy phones quickly and easily.
Utilize Internet Telephony Service Providers to reduce monthly telephony bills
Develop training materials to help successfully teach your users how to use the system
Leverage sipXecs Automatic Call Distribution Queues to handle basic Call Center needs
Operate and Maintain a reliable communications platform

In Detail

Open source telephony systems are making big waves in the communications industry. Moving your organization from a lab environment to production system can seem like a daunting and inherently risky proposition. Building Enterprise Ready Telephony Systems with sipXecs delivers proven techniques for deploying reliable and robust communications systems.

Building Enterprise Ready Telephony Systems with sipXecs provides a guiding hand in planning, building and migrating a corporate communications system to the open source sipXecs SIP PBX platform. Following this step-by-step guide makes normally complex tasks, such as migrating your existing communication system to VOIP and deploying phones, easy. Imagine how good you'll feel when you have a complete, enterprise ready telephony system at work in your business.

Planning a communications system for any size of network can seem an overwhelmingly complicated task. Deploying a robust and reliable communications system may seem even harder. This book will start by helping you understand the nuts and bolts of a Voice over IP Telephony system. The base knowledge gained is then built upon with system design and product selection. Soon you will be able to implement, utilize and maintain a communications system with sipXecs. Many screen-shots and diagrams help to illustrate and make simple what can otherwise be a complex undertaking. It's easy to build an enterprise ready telephony system when you follow this helpful, straightforward guide.

A clear and concise approach to building a communications system for any organization with the open source sipX Enterprise Communications Server

Approach

This book was written to be a step by step approach to building a communications system for any organization. Care was taken to clearly illustrate with diagrams and screen shots all of the steps and concepts along the way.

Who this book is for

This book is written for network engineers who have been asked to deploy and maintain communications systems for their organizations.

Building Enterprise Ready Telephony Systems with sipXecs 4.0

Book Details

Table of Contents

Michael W. Picher

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