Samuel Erskine (MCT) has over 15 years experience in a wide range of technologies and industries (public and private) including working for fortune 500 organizations. In 2009 he founded a consultancy practice organization in the United Kingdom focused on implementing Microsoft System Center systems management and IT Service management products. He merged the original United Kingdom organization with Syliance IT Services in 2012 and became the third member of the Syliance IT Services (www.syliance.com) global management team. He is a Computer Engineering graduate and holds various technology vendor/industry certifications. Apart from this book, Samuel is also the lead author for Microsoft System Center 2012 Service Manager Cookbook and one of the contributing authors to the System Center 2012 Configuration Manager Unleashed book. He is an active participant in the System Center community with a blog at www.frameworktorealwork.com.