Openfire Administration Table of Contents

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Table of Contents

Preface
Chapter 1: Introduction
Chapter 2: Installing and Using Openfire
Chapter 3: Fine-Tuning Openfire
Chapter 4: Organizing Users
Chapter 5: Hooking up With a Directory Service
Chapter 6: Effectively Managing Users
Chapter 7: Connecting to Other Services
Chapter 8: Playing Big Brother
Chapter 9: Large-scale Openfire
Chapter 10: Communication Across Multiple Locations
Chapter 11: Running an Online Helpdesk
Appendix A: Using Spark
Appendix B: Group Chat
Appendix C: Prepare for Roll Out
Index

• Preface

• Chapter 1: Introduction
  • IM In The Enterprise?
  • But Will IM Work for "Me"?
    • Why Roll Your Own IM Server?
    • What To Look for In An IM Server?
  • Is Openfire The Right IM Server for Me?
  • Summary

• Chapter 2: Installing and Using Openfire
  • Preparing Your System
    • Linux Users Get Your Cuppa!
    • Meet The Protagonists
    • The Actual Install-Bit
    • Running Openfire on Linux/Unix
    • Installing and Running under Windows
    • Openfire as a Windows Service
  • Fuse Life into Openfire
  • Using The Server
    • Installing The Spark Client
    • Tuning In With Spark
    • Configuring Other IM Clients
      • MirandaIM
      • Kopete
      • Pidgin
  • Summary

• Chapter 3: Fine-Tuning Openfire
  • Get To Know Your Server
    • Vital Statistics
    • Server Cache and Properties
  • Policing and Tuning The Server
    • Curb Indiscriminate Registration
    • Resolving Resource Conflicts
    • Handling Offline Users
    • Nurturing The Server
    • Talk to Users
  • Extending with Plugins
    • Message of The Day
  • Summary

• Chapter 4: Organizing Users
  • Adding Users
    • Editing And Deleting Users
    • Temporarily Suspend Users
  • Organizing Users into Groups
    • Editing and Deleting Groups
  • Pre-populating Rosters
    • Scenario #1: See The Members of Your Department
    • Scenario #2: Accounting Reports to The Board
    • Scenario #3: Everyone Wants IT on Their List
    • Scenario #4: Everyone on Everyone's List...Automatically

• Summary

• Chapter 5: Hooking up With a Directory Service
  • Adding Users Via OpenLDAP
  • Adding Users via Active Directory
  • Editing the config File
  • Summary

• Chapter 6: Effectively Managing Users
  • Searching for Users with the Search Plugin
    • Searching for Users from Within The Admin Interface
  • Get Email Alerts via IM
  • Broadcasting Messages
    • Setting up the Plugin
    • Using The Plugin
  • Managing User Clients
  • Private Data Storage
  • Importing/Exporting Users
    • Using The Plugin
      • askstatus
      • recvstatus
      • substatus
  • Summary

• Chapter 7: Connecting to Other Services
  • Why Connect via Openfire?
  • The Openfire Gateway
    • Controlling Access
  • Scenario #1: Enabling Yahoo! Messenger for All Users
  • Scenario #2: Enabling IRC for IT and Devs
  • Scenario #3: Enabling Experimental Google Talk for Some Users
    • Using A Gateway
    • Keeping An Eye on The Gateway
  • Connecting to VoIP
  • Summary

• Chapter 8: Playing Big Brother
  • Monitoring and Filtering Content
  • Auditing Messages
    • Setting up a Message Audit Policy
    • Reading Raw Audit Logs
  • Advanced Archiving Settings
  • Searching Archives
  • Light-Weight Third-Party Archiving Apps
    • Using Open Archive
  • Summary

• Chapter 9: Large-scale Openfire
  • Enabling Database Support in Openfire
    • Setting up MySQL
    • Setting up PostgreSQL
      • Troubleshooting Database Errors
      • Monitoring the Database
  • Scaling Openfire
    • Setting up Clustering
      • Of Caches and Clustering
    • Tips for Optimizing the Cluster
  • Scaling with Connection Managers
    • Deploying Connection Managers
      • Step 1: Configure the Openfire Server
      • Step 2: Configure the Connection Manager
      • Step 3: Run The Connection Manager
  • Summary

• Chapter 10: Communication Across Multiple Locations
  • Linking Two Branches
    • Why Use DynDNS
  • Setting up Server-to-Server Communications
    • About Remote Networks, Firewalls, and Port Forwarding
      • Checking Connectivity on the Port
    • Adding Users from Remote Network
    • Monitoring Remote Connections
    • Establishing Secure Server-to-Server Communication
    • The Road Warrior
      • File Transfer Across Servers
  • Summary

• Chapter 11: Running an Online Helpdesk
  • Installing Fastpath and Webchat
  • Creating a Helpdesk
    • Global Settings
    • Workgroup Settings
  • Diversifying Workgroups with Queues
    • Creating Queues
    • Adding Routing Rules
    • Rule Book for Routing Rules
    • Adding Members to Queues
  • Configuring The Helpdesk
    • Canned Responses
    • Offline Settings
    • Chat Transcript
  • Putting the Helpdesk Online
    • Design a Contact Form
    • Review Images and Text
    • Upload the HTML
  • Monitoring Sessions, Reports, and Usage Statistics
    • Snooping Super Users
    • Chat Archives
  • The Agent's Perspective
  • Summary

• Appendix A: Using Spark
  • Getting Started
    • Chatter Away
  • Spark Plugins
  • Summary

• Appendix B: Group Chat
  • Group Chat Settings
  • Designing a Room
    • General Room Characteristics
    • User Permissions
    • Occupant Behaviour
  • Putting the Checklist to Test
    • Room 1: A Locked down "boardroom"
    • Room 2: A Free-for-all "Lounge"
    • Room 3: A Restricted "Sales HQ" Room for Sales-Related Discussions
  • Using Spark for Conferencing
    • Impromptu Multi-User Discussions
  • Summary

• Appendix C: Prepare for Roll Out
  • Identify the Required Objects and their Properties
    • Plan the Deployment Process
  • Instant Messaging – Best Practices
    • User responsibilities
    • Audit Servers and Logs
  • Summary

• Index

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