Openfire Administration Table of Contents

Table of Contents

• Preface

• Chapter 1: Introduction
• IM In The Enterprise?
• But Will IM Work for "Me"?
• Why Roll Your Own IM Server?
• What To Look for In An IM Server?
• Is Openfire The Right IM Server for Me?
• Summary

• Chapter 2: Installing and Using Openfire
• Preparing Your System
• Linux Users Get Your Cuppa!
• Meet The Protagonists
• The Actual Install-Bit
• Running Openfire on Linux/Unix
• Installing and Running under Windows
• Openfire as a Windows Service
• Fuse Life into Openfire
• Using The Server
• Installing The Spark Client
• Tuning In With Spark
• Configuring Other IM Clients
• MirandaIM
• Kopete
• Pidgin
• Summary

• Chapter 3: Fine-Tuning Openfire
• Get To Know Your Server
• Vital Statistics
• Server Cache and Properties
• Policing and Tuning The Server
• Curb Indiscriminate Registration
• Resolving Resource Conflicts
• Handling Offline Users
• Nurturing The Server
• Talk to Users
• Extending with Plugins
• Message of The Day
• Summary

• Chapter 4: Organizing Users
• Adding Users
• Editing And Deleting Users
• Temporarily Suspend Users
• Organizing Users into Groups
• Editing and Deleting Groups
• Pre-populating Rosters
• Scenario #1: See The Members of Your Department
• Scenario #2: Accounting Reports to The Board
• Scenario #3: Everyone Wants IT on Their List
• Scenario #4: Everyone on Everyone's List...Automatically

• Summary

• Chapter 5: Hooking up With a Directory Service
• Adding Users Via OpenLDAP
• Adding Users via Active Directory
• Editing the config File
• Summary

• Chapter 6: Effectively Managing Users
• Searching for Users with the Search Plugin
• Searching for Users from Within The Admin Interface
• Get Email Alerts via IM
• Broadcasting Messages
• Setting up the Plugin
• Using The Plugin
• Managing User Clients
• Private Data Storage
• Importing/Exporting Users
• Using The Plugin
• askstatus
• recvstatus
• substatus
• Summary

• Chapter 7: Connecting to Other Services
• Why Connect via Openfire?
• The Openfire Gateway
• Controlling Access
• Scenario #1: Enabling Yahoo! Messenger for All Users
• Scenario #2: Enabling IRC for IT and Devs
• Scenario #3: Enabling Experimental Google Talk for Some Users
• Using A Gateway
• Keeping An Eye on The Gateway
• Connecting to VoIP
• Summary

• Chapter 8: Playing Big Brother
• Monitoring and Filtering Content
• Auditing Messages
• Setting up a Message Audit Policy
• Reading Raw Audit Logs
• Advanced Archiving Settings
• Searching Archives
• Light-Weight Third-Party Archiving Apps
• Using Open Archive
• Summary

• Chapter 9: Large-scale Openfire
• Enabling Database Support in Openfire
• Setting up MySQL
• Setting up PostgreSQL
• Troubleshooting Database Errors
• Monitoring the Database
• Scaling Openfire
• Setting up Clustering
• Of Caches and Clustering
• Tips for Optimizing the Cluster
• Scaling with Connection Managers
• Deploying Connection Managers
• Step 1: Configure the Openfire Server
• Step 2: Configure the Connection Manager
• Step 3: Run The Connection Manager
• Summary

• Chapter 10: Communication Across Multiple Locations
• Linking Two Branches
• Why Use DynDNS
• Setting up Server-to-Server Communications
• About Remote Networks, Firewalls, and Port Forwarding
• Checking Connectivity on the Port
• Adding Users from Remote Network
• Monitoring Remote Connections
• Establishing Secure Server-to-Server Communication
• The Road Warrior
• File Transfer Across Servers
• Summary

• Chapter 11: Running an Online Helpdesk
• Installing Fastpath and Webchat
• Creating a Helpdesk
• Global Settings
• Workgroup Settings
• Diversifying Workgroups with Queues
• Creating Queues
• Adding Routing Rules
• Rule Book for Routing Rules
• Adding Members to Queues
• Configuring The Helpdesk
• Canned Responses
• Offline Settings
• Chat Transcript
• Putting the Helpdesk Online
• Design a Contact Form
• Review Images and Text
• Upload the HTML
• Monitoring Sessions, Reports, and Usage Statistics
• Snooping Super Users
• Chat Archives
• The Agent's Perspective
• Summary

• Appendix A: Using Spark
• Getting Started
• Chatter Away
• Spark Plugins
• Summary

• Appendix B: Group Chat
• Group Chat Settings
• Designing a Room
• General Room Characteristics
• User Permissions
• Occupant Behaviour
• Putting the Checklist to Test
• Room 1: A Locked down "boardroom"
• Room 2: A Free-for-all "Lounge"
• Room 3: A Restricted "Sales HQ" Room for Sales-Related Discussions
• Using Spark for Conferencing
• Impromptu Multi-User Discussions
• Summary

• Appendix C: Prepare for Roll Out
• Identify the Required Objects and their Properties
• Plan the Deployment Process
• Instant Messaging – Best Practices
• User responsibilities
• Audit Servers and Logs
• Summary

• Index