Business Process Management with JBoss jBPM Table of Contents

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Table of Contents

Preface
Chapter 1: Introduction
Chapter 2: Understanding the target process
Chapter 3: Develop the process in JBoss jBPM
Chapter 4: The prototype user interface
Chapter 5: Iterate the prototype
Chapter 6: Proof-of-concept to implementation
Chapter 7: Ongoing process improvement
Index

• Preface

• Chapter 1: Introduction
  • The BPM approach to software development
    • Evolution of software development methodologies
    • The emergence of key technologies
    • Meanwhile—management theory
      • What is a business process and why do we want to manage it?
      • Business process improvement and re-engineering
    • From this convergence, BPM emerges
    • Business process management: a definition
      • Key benefits of BPM
      • Typical business scenarios ripe for BPM
  • How this book works
    • The solution we'll build
    • Introducing our suggested project lifecycle
    • Introducing our example business scenario
    • Introducing our example BPM suite
      • JBoss jBPM
      • JBoss
      • SeeWhy business intelligence platform
  • Summary

• Chapter 2: Understanding the target process
  • Setting up the project
    • Introducing our example business scenario
    • Project initiation document
    • Scope the target process
    • Put together the project team
      • Identify project sponsors
      • Project office
      • Identify process owners and subject matter experts
    • Kick-off meeting
  • Analyze the process
    • Map the workflow
      • Example
    • Identify roles and responsibilities
      • Activity flow diagram
      • RACI matrix
    • Put metrics alongside the process
      • Example
    • Identify quick wins
      • Example
    • Sign off to be process
  • Summary

• Chapter 3: Develop the process in JBoss jBPM
  • Introduction
    • The JBoss jBPM architecture
  • Installation
    • Install Java
    • Install the JBoss jBPM engine and the JBoss application server
    • Install the JBoss jBPM designer
    • Set up shortcuts
    • Touring the designer's user interface
      • Package explorer
      • Editor area
      • Properties explorer
      • Outline view
  • JBoss jBPM concepts
    • jBPM process definition language—jPDL
      • Nodes
      • Transitions
      • Actions
      • Swimlanes
      • Process variables
      • Process state
      • Super state
  • Building our example process
    • Add our swimlanes
    • Adding our nodes
    • Export for sign-off
  • Summary

• Chapter 4: The prototype user interface
  • Build the prototype
    • Develop the prototype user interface
    • Set up our users
    • Deploy the process and user interface
  • Investigating the web console interface
    • End users
    • Managers
  • Adapt the web console
    • Sign off for the proof of concept
  • Summary

• Chapter 5: Iterate the prototype
  • Set up for the proof of concept
    • Set up the team
    • Set expectations
    • Plan the proof-of-concept program
    • Capture requirements
    • Make jBPM available on a server
    • Run the proof of concept
  • Iterate the system
    • Process changes
      • Task prioritization
      • Integration with other systems
  • Obtain sign-off
  • Summary

• Chapter 6: Proof-of-concept to implementation
  • Preparation for implementation
    • Judging readiness
    • Implementation plan
    • Customizing the web console
    • Swapping the database back end
      • Install the database server
      • Install the database tables
      • Import the data
      • Set up a JNDI data source
      • Install the MySQL driver
      • Amend the JBoss configuration
      • Amend the hibernate configuration
  • Monitoring the process
    • Process management
    • Process metrics analysis
    • Process forecasting
    • Example process reporting suite
      • Integrating the SeeWhy business intelligence platform
  • Go-live
  • Summary

• Chapter 7: Ongoing process improvement
  • Project assessment
    • Project post mortem
      • Evaluate project versus success criteria
      • Determine the real ROI of the system
      • Obtain project sign-off
  • Process analysis and improvement
    • Track process metrics
    • Change request processes
      • Business process changes
      • jBPM changes
  • Business process documentation
    • What kind of documentation?
      • Using a wiki
  • Ideas for further development
    • Breaking up the process into phases using superstates
    • Abstracting into a process hierarchy
    • Building a process-driven enterprise
    • Automate business rules processing
    • Replace the user information database
    • Document management
  • Summary
  • Epilogue

• Index

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