Enterprise Instant Messaging using Sametime in IBM Lotus Notes 8.5

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by Karen Hooper | August 2010 | Enterprise Articles IBM

This article covers the benefits and features of Lotus Sametime, which is a built-in chat and presence awareness tool. There are many advantages that come with Sametime. First, it is relatively low cost; it is not like a cell phone call where one is charged by the minute. Another advantage is the ability to see who is available to chat, which is fantastic when we're communicating with people who are outside of their time zone or across the world, or even one floor down in their office building. Sametime is instant because we're online—people can start a chat with someone when they see them online and they can instantly respond.

In this article, by Karen Hooper, author of IBM Lotus Notes 8.5, we will learn:

  • What is Sametime
  • How to use Sametime
  • Understanding availability status
  • Adding Sametime contacts
  • Chatting with contacts
  • The chat window options
  • Setting Sametime preferences
  • Sametime help

(For more resources on IBM, see here.)

Sametime is fantastic for corporations—both large and small. Many times we walk the corridors checking to see if someone is in their office. Now with Sametime we can see if they are online, offline, or unavailable; we can even have Sametime alert us when someone logs on or becomes available. Many corporations are encouraging their employees to work from home. This is where Sametime comes in handy—it allows us to communicate as though we were in the office and we can save our chats if important business decisions were discussed during a chat. It is also great for corporations that have branches or outlets in different regions. Being able to get quick responses to questions is important to businesses, and Sametime facilitates instant communication.

What is Sametime

Sametime gives us the ability to chat or send an instant message to others in a secure manner. Have you ever sent an e-mail and then wondered when the person will be able to respond? Do you get too many e-mails? Does listening to voicemail drive you nuts? If your question to all these questions is yes, then Sametime is the answer. Sametime allows us to first check if the person is available online, this is called presence awareness. Then if the person is available, we can start a chat with that person to see if he/she responds. Many people might say, why not just give them a call? Well, without Sametime you can't tell if the person is available—they could be in a meeting or they could be on the phone, plus there may be a cost to the call. So, being able to chat with a person using Sametime will typically give us instant results. Some other great features of Sametime are:

  • It allows us to chat with two or more people at the same time, referred to as multi-way chat.
  • There is an out of the box integration supported with e-mail and productivity applications such as Microsoft Office, Microsoft Outlook, Microsoft SharePoint, and IBM Lotus Notes.
  • It has the ability to add or show rich text, timestamps, perform a spell check, and use emoticons in a chat session.
  • Sametime also has the ability to search for contacts and display their details.
  • It saves chat history so that one has a record of the conversation if required.
  • Sametime helps manage our contact list by being able to sort, show short names, or show online contacts only.

Sametime is included when we purchase Lotus Notes; however, some companies extend their license to include extra functionality. The following are the features of the standard and advanced versions, but be aware that there are more versions available. The license that is included with Lotus Notes is referred to as "Limited Use".

Standard version:

  • Built-in VoIP and point-to-point video
  • Ability to transfer files via Sametime, and create, capture, and send screenshots
  • Location awareness that automatically determines whether one is working from home or the office, and others can see this in their business card
  • Contact information that can show photos and details of contacts when we float over their name
  • Managed interoperability with supported public IM networks such as AOL
  • The ability to conduct web conferencing, allowing us to start online meetings and share presentations
  • Integration with supported audio, video, and telephony systems

Advanced version:

  • The ability to search for experts and answers, even when one doesn't know who to ask
  • The ability to capture and reuse shared knowledge, reducing the burden on subject matter experts and on our help desk
  • Provides a forum for teams to share information in real time
  • Helps in speed communication by instantly sharing our screen with our co-workers for document review or clarifications

In a company, Sametime might only have the ability to see the online status of people (presence awareness) and the ability to chat. For others, they may be able to chat and conduct online meetings. If one has the advanced version, then he/she may be able to use Sametime in a much more feature-rich way. In this article, we will focus on presence awareness and chat capabilities. To learn more about the standard, advanced, and other versions of Sametime, please visit the Lotus website at http://www.ibm.com/sametime

The following is what the Sametime panel looks like when opened in sidebar:

The Sametime panel has many options available that we will discuss throughout this article. To see menu options, click the menu icon to the right of Sametime Contacts as shown in the following screenshot. We can also view the menu by selecting Tools | Sametime from the Notes' client menu.

If we cannot see the Sametime panel in the sidebar, we also have the option to select View|Right Sidebar Panels|Sametime Contacts, and click Sametime Contacts.

Many people like to leave the Day-At-A-Glance open in their sidebar, so that we can see our Sametime contacts' select the menu option and then Open in New Window.
This will float the Sametime contacts for easy access.

How to use Sametime

We will now explore how to use Sametime including chatting, presence awareness, and setting preferences. However, before we can use Sametime, we must fist log in by providing our username and password—this is part of the security that Sametime offers. This authenticates us with our organization and then chat transcripts are encrypted, which means no one else can read or access them.

There are two ways we can log in:

  • Clicking the Log In option on the Sametime panel if available.

  • Selecting the Sametime icon and then select Log In from the menu. When we log in, our current status will default to available; however, there are other status options available for us to select from.

Now that we are logged in, we will be able to see the availability of others.

Understanding availability status

Availability status icons appear next to people's names in Sametime, in our sidebar, inbox, contacts, and any Lotus Notes applications that have been Sametime enabled.

The following screenshot shows the Sametime contacts in the sidebar:

These icons indicate who is online, who are available to chat, and so on.

Others in our company can also see our current status, so the first thing we will look at is how to change our status. We will need to complete the following steps:

  1. Click , situated in the top left-hand corner of the Sametime sidebar panel.
  2. Select status from the available choices; current selected status is
    I am Available.

  3. Each status has a particular icon; the following table describes each icon:

We can set Sametime to change your status automatically, which is a good option, by completing the following steps:

  1. Select File | Preferences | Sametime | Auto-Status Changes.
  2. Check the situation in which we want our availability status to change.
  3. An excellent option is Meetings scheduled in my calendar; our status will automatically be changed when we are in meetings.

  4. Next, select preferred choices for Keyboard and mouse inactivity.

  5. Click Apply and then OK.

Now that we know how to work with the different statuses, we should learn how to add contacts.

IBM Lotus Notes 8.5 User Guide A practical hands-on user guide Book and eBook with time saving tips and comprehensive instructions for using IBM Lotus Notes 8.5 effectively and efficiently
Published: August 2010
eBook Price: £18.99
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(For more resources on IBM, see here.)

Adding Sametime contacts

We have now logged into Sametime, we've set our status, and we are available to chat, but we don't have anyone listed in our Sametime contacts, so let's work out how to add Sametime contacts. Note that we can add an individual or a group.

We can add an individual contact in various ways:

  • Right-click and select a person in mail, calendar, or contacts. Then right–click and select the person's name, which will be listed first in the menu, and then select the Add to the Sametime Contact List… option.

  • Drag mail messages to the Sametime contact list. Select a message within the inbox from a person we want to add to our Sametime contacts and drag the message to our Sametime contact list; it will add the sender of the message to our contact list in Sametime.
  • Click the New button in the Sametime chat window. If a colleague who is not listed in our Sametime contacts list starts a chat with us from within the chat window, select the icon to add that person to our Sametime contact list as shown in the next screenshot:

  • Click the New button in the Sametime sidebar. From the Sametime contacts area in the sidebar, select the icon to add either an individual or group.

Chatting with contacts

We are now ready to chat, so how do we start a chat? There are several ways, which are explained here:

  • Double-click the name of a contact to open a chat window with.
  • Right-click a person in Sametime contact list and then select Chat from the menu.
  • Alternatively, select a message in mail, right-click, and then select the person's name, which will be at the top of the right-click menu. We will then see another menu appear that has the Chat option at the very top.

  • We can also chat with someone not on our contact list. In the Type to find name field located at the top of the Sametime panel in the sidebar, type the contact's name and then press the Enter key. Now names that match our search will appear; select the contact we want to chat with and then press the Enter key again. If they are online, a chat window will appear, and if they are not online, it will give an option to send an e-mail.

  • We can see the online status of people within our organization from within our e-mail, calendar, and our contacts. In our organization, we may also have some applications such as mail, calendar, and contacts that are Sametime enabled.

    We can then select a person, right-click on his/her name, and select Chat.

Multi-way chat

As we mentioned earlier, we can have multi-way chats that allow us to invite others into our current chat or select several contacts in Sametime and start a chat with them.

  • Multi-way chat can be started by inviting others to join by clicking the Invite Others… icon as shown next. We can also accomplish this by going to the Tools menu and selecting Invite Others.

  • To select more than one contact in multi-way chat, use the Ctrl+left-click option; then right-click and select the option Chat. This will open a new chat window that shows the number of current participants in the left-hand side. Each invited participant gets the option to either Join the Chat (to participate in the chat) or Decline (to close the invitation without joining the chat). The following is a screenshot of the invitation we will receive.

    Once we have started a chat, we will see the chat window as shown in the following screenshot. Within the bottom frame of the chat window, we can enter our replies, add graphics, links, and emoticons. In the top frame, we can see the conversation of all involved in the chat. Below is an example of a two way chat.

    When we have finished chatting, we can close the chat window by selecting File | Close or click the X icon in the top right-most corner of the window. If we have specified where to save chat transcripts, the chat transcript is automatically saved when we leave. We can also set a preference to be prompted to save the chat when we close it.

Chat window options

There are several options that are available from within the chat window:

  • We can change the color of your text foreground and background color.

  • We can return to the default font properties if changed, select different font options by selecting text properties, or increase or reduce font size.

  • In the chat window, we can run spell check and add emoticons and a hyperlink. We also have the ability to add attachments.

  • The following is a screenshot of available emoticons. We can add to these by selecting the Edit button and then Add Picture. We can also add emoticons via File | Preferences | Sametime | Emoticon Palettes.

  • There is also a facility to insert a hyperlink for a web address by clicking the chain link icon next to the emoticon icon.

    A dialog box will appear when we select the hyperlink icon. We can either type the URL or paste it in by clicking the paste icon to the right of the Link field. In the following example, I have pasted a link to a Lotus Notes application. To create an application link, open the application we want to link to and then select Edit | Copy As | Application Link.

  • When we type text in our chat window, we will see that misspelled words will be underlined with a red squiggly line as shown in the following screenshot. We can right-click to view suggested correct spellings or select the Ignore All or Add to Dictionary option.

  • There is also an option to print a chat transcript. To do this select File | Print… from the chat window.

IBM Lotus Notes 8.5 User Guide A practical hands-on user guide Book and eBook with time saving tips and comprehensive instructions for using IBM Lotus Notes 8.5 effectively and efficiently
Published: August 2010
eBook Price: £18.99
Book Price: £30.99
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Select your format and quantity:

(For more resources on IBM, see here.)

Setting Sametime preferences

There are many preferences that we can set so that Sametime is just how we like it! We have already seen how to set our preference for changing our status automatically. It is worth exploring the Sametime preferences available for us to be aware of all our options.

To access the Sametime preferences, select File | Preferences | Sametime.

 

The following is a screenshot of preferences for Sametime. Be aware that depending on a company's version of Sametime, not all the options will be available and so one will not be able to set preferences for them.

 

It is recommended to review all the preferences available. The following sections will highlight three of the available and most common preferences—Chat History, Chat Window, and Notifications.

Chat History

Within preferences, we can set how we want to save chat history. We will be able to select where we want to save chats - either in our Lotus Notes mail or in a local file. If we select not to save chats, we can always save a chat manually by selecting the File | Save option. The following is a screenshot of our default options for saving chats:

Chat Window preferences

There are several options available within preferences for the chat window.

The chat window preferences are in three sections—Display settings, Typing area, and Set notification for new chats (also listed in the main list of preferences).

The following is a screenshot of the available display settings; we can choose to select all of the available options or just ones relevant to us:

The tabbed windows option is excellent for reducing the number of windows we have open on our computer as, at times, we may be chatting to multiple people. If you select the tabbed window option, Sametime will open only one window but each chat will be separated by a tab that can be shown vertically or horizontally. The following is a graphic where the preferences have been set to tab horizontally.

Under the Typing area option, we can select the direction of text:

The next set of options for the chat window are warning options, useful in situations such as when the person we want to chat with is away or in a meeting, and so on. We can also select how to close the chat window and what happens when we press the Enter key. We will review the Set notification style for new chats option in the next section.

Chat Notification preferences

People like to be notified of chats in different ways—for example, you may like the chat window to come to the front of your computer screen, others like the chat window to flash in the task bar, while a few may just want a sound to play. The following screenshot shows the options available for a new chat. Make sure we go into Sametime preferences to set up our preference by selecting File | Preferences | Sametime | Notifications. We can also access this area from File | Preferences | Sametime | Chat Window and then select Set notification style for new chats at the bottom of the dialog box.

In the Event area, we can see the different events for being notified and we can select each option. We can then select a sound and any other preferences that are available.

For example when we select the One-on-one chat, we can see the following options:

Sametime help

Sametime help is available from within a chat window as in the following screenshot, or alternatively we can select the Help menu in Lotus Notes and select Sametime from the available choices. Help will assist with providing further information about Sametime.

Summary

In this article, we have learned about the advantages of Sametime and how to use Sametime to chat and see the availability of people online. We discussed how to chat, add contacts, how to set chat preferences, and how to refer to help if we need further information.


Further resources on this subject:


About the Author :


Karen Hooper

Karen Hooper is a member of the Dr Notes Solutions team and is an IBM Certified Instructor and Lotus Notes consultant. Karen has over 13 years experience with Lotus Notes and Domino. In that time Karen has been involved in several major upgrade projects and company wide training initiatives. She is responsible for customizing and producing training material for several organizations. Karen is also a technical trainer in both Domino System Administration and Development. Her passion is to empower people to be more productive and she has seen thousands of people benefit from her style of training. Karen lives in Melbourne, Australia with her husband Steve. They are blessed with two children Zac and Zoe and two Cavoodles, Jess and Bella.

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