Table of Contents
Preface
Chapter 1: Introduction to Telephony Concepts and sipXecs
Chapter 2: System Planning and Equipment Selection
Chapter 3: Installing sipXecs
Chapter 4: Configuring Users
Chapter 5: Configuring Phones in sipXecs
Chapter 6: Connecting to the World with sipXecs
Chapter 7: Configuring sipXecs Server Features
Chapter 8: Using sipXecs—The User Perspective
Chapter 9: Configuring Advanced sipXecs Features
Chapter 10: Utilizing the sipXecs ACD Service
Chapter 11: Maintenance and Security
Appendix: Glossary
Index
- Chapter 1: Introduction to Telephony Concepts and sipXecs
- Traditional phone system concepts
- Telecommunications provider interface
- Telephones on a traditional phone system
- Voicemail systems
- Call routing logic
- Calling functions and features
- Call hold
- Call park orbits
- Call pickup
- Call transfer
- Call forwarding
- Speed dial
- Direct Station Selection/Busy Lamp Field
- Hunt groups
- Automatic Call Distribution
- Dial plans
- Intercom
- Paging
- Conferencing
- sipX Enterprise Communications System overview
- The iPBX
- Gateways
- Telephones
- sipXecs features
- Voicemail
- Auto Attendant
- Music on Hold
- Call park orbits
- Page groups
- Intercom
- Conference server
- Automatic call distribution
- Device management
- User management
- User self-service portal
- Time-based call forwarding
- Localization
- Internet calling and NAT traversal
- Call detail records
- Clustering
- Summary
- Traditional phone system concepts
- Chapter 2: System Planning and Equipment Selection
- System planning
- Information gathering
- Existing telecommunications connectivity
- Demarcation point
- Existing users and phones
- Existing call flow
- Existing auto attendants
- Existing hunt groups
- Existing ACD queues
- Special considerations
- Existing computer network
- Information gathering
- Equipment selection
- Network equipment
- Network switch connectivity
- Quality of service
- Virtual Local Area Network support
- Powering the phones
- Gigabit switches
- Utilizing existing network equipment
- Servers
- Gateways
- Analog gateways
- Digital gateways
- Phones
- Hard phones
- Softphones
- Wireless phones
- SIP firewalls
- Uninterruptable power supplies
- Network equipment
- Plan the installation
- Extension planning
- Users and phones
- Define permissions for user groups
- Call flow
- Auto attendants
- Hunt groups
- ACD queues
- Network planning
- Physical network
- Virtual network
- Site preparations
- Document additional network information
- Summary
- System planning
- Chapter 3: Installing sipXecs
- Complete cabling requirements
- Complete network requirements
- Installing sipXecs
- High availability installation
- Install and configure the distributed server
- Verify DNS and DHCP operation
- Single PBX testing
- High availability PBX testing
- Summary
- Chapter 4: Configuring Users
- Creating users
- Extension pool
- Internal extension length
- Adding a user
- Importing users
- User groups
- Advanced user configuration
- Phantom users
- Voicemail-only mailbox
- Call routing phantom
- Call routing phantom example
- Summary
- Creating users
- Chapter 5: Configuring Phones in sipXecs
- Types of phones
- Managed phones
- Unmanaged phones
- Phone groups
- Phone firmware
- Advanced phone configuration
- Multiple lines on a phone
- Multiple phones for a user
- Multiple line appearances on a phone
- Summary
- Types of phones
- Chapter 6: Connecting to the World with sipXecs
- Adding gateways
- Managed gateways
- PSTN Lines
- Caller ID
- Dial Plan
- SIP
- Voice Codecs
- Proxy and Registration
- DTMF & Dialing
- Advanced Parameters
- Supplementary Services
- FXO
- Network
- Media
- RTP/RTPC
- Management
- Unmanaged gateways
- Add gateway
- Caller ID
- Dial Plan
- SIP Trunks
- Managed gateways
- Dial Plans
- Voicemail dial rule
- Custom dial rules
- Long distance dial rules
- Local dial rules
- Emergency dial rules
- International dial rules
- Attendant dial rules
- Session Border Controllers
- sipXecs Session Border Controller
- Defining Session Border Controllers
- Summary
- Adding gateways
- Chapter 7: Configuring sipXecs Server Features
- Auto Attendant
- Auto Attendant example
- Intercom
- Paging Groups
- Hunt Groups
- Call Park Orbits
- Music on Hold
- Phonebooks
- Summary
- Chapter 8: Using sipXecs—The User Perspective
- The Telephone User Interface (TUI)
- Transfer a call directly to voice mail
- Directed call pickup
- Parking a call
- Picking up a parked call
- Intercom
- Paging groups
- Conference room controls
- ACD sign in and out
- Using the sipXecs voicemail service
- Voicemail messages menu structure
- Voicemail options menu
- Voicemail system administrator options
- The user web portal
- Voicemail
- User information
- Call forwarding
- User speed dials
- Call history
- ACD presence
- Phonebook
- Phones
- User training
- Training materials
- Classroom training
- Summary
- The Telephone User Interface (TUI)
- Chapter 9: Configuring Advanced sipXecs Features
- Conference service
- Utilizing DIDs
- Phantom users
- Live daytime attendant
- Create new user account
- Turn off voicemail
- Set up the work day schedule
- Set up call forwarding
- Change gateway destination extension
- Live daytime attendant
- Connecting two sipXecs servers
- DNS resolution
- Set up gateways
- Configure custom dial plan entry
- Summary
- Chapter 10: Utilizing the sipXecs ACD Service
- Enabling the ACD Service
- Configuring the ACD Service
- Create an ACD Queue
- Configure lines for queues
- Agent Availability
- Monitoring the ACD Server
- Agent Statistics
- Call Statistics
- Queue Statistics
- ACD Reporting
- Summary
- Chapter 11: Maintenance and Security
- System backup and restore
- Backup
- Restore
- Monitoring system performance
- System alarms
- External monitoring of system availability
- System logs
- System snapshots
- System security
- Isolation
- SIP passwords
- Updating system software
- Summary
- System backup and restore
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