Asterisk 1.6 Table Of Contents

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Table of Contents

Preface
Chapter 1: Introduction to Asterisk
Chapter 2: Making a Plan for Deployment
Chapter 3: Installing Asterisk
Chapter 4: Configuring Asterisk
Chapter 5: Creating a Dialplan
Chapter 6: Quality Assurance
Chapter 7: Making Asterisk Easy to Manage
Chapter 8: What is asterCRM?
Chapter 9: Case Studies
Chapter 10: Maintenance and Security
Index

• Preface

• Chapter 1: Introduction to Asterisk
  • What is Asterisk?
  • What's new in Asterisk 1.4?
  • What's new in Asterisk 1.6?
    • Asterisk is a PBX
      • Extension-to-Extension calls
      • Line trunking
      • Telco features
      • Advanced Call Distribution
      • Call Detail Records
      • Call recording
      • Call parking
      • Call barging
    • Asterisk is an IVR system
    • Asterisk is a call center system
    • Asterisk is a voicemail system
    • Asterisk is a Voice over IP (VoIP) system
    • Asterisk 1-2-3
    • Asterisk scalability
    • Asterisk does not run on Windows
  • Is Asterisk a good fit for me?
    • Trade-offs
      • Flexibility versus ease of use
      • Graphical versus configuration file management
    • Calculating total cost of ownership
    • Return on Investment
  • Summary

• Chapter 2: Making a Plan for Deployment
  • The Public Switched Telephony Network (PSTN)
    • Connection methods
      • Plain Old Telephone Service (POTS) line
      • Integrated Services Digital Network (ISDN)
      • T1 or E1
      • Voice over IP connections
    • Determining our needs
  • Terminal equipment
    • Types of terminal devices
      • Hard phones
      • Soft phones
      • Analog adapters
      • Another PBX
    • Choosing a device
      • Features, features, and more features…
      • Determining true cost
      • Compatibility with Asterisk
      • Sound quality analysis
      • Usability issues
    • Recording decisions
  • How much hardware do I need?
  • Choosing the extension length
  • Preparing a test environment
  • Summary

• Chapter 3: Installing Asterisk
  • Preparing to install Asterisk
  • Obtaining the source files
  • Installing DAHDI
  • Installing LibPRI (optional)
  • Installing Asterisk
  • Getting to know Asterisk
  • Summary

• Chapter 4: Configuring Asterisk
  • DAHDI interfaces
    • system.conf
      • Lines
      • Terminals
    • chan_dahdi.conf
      • Lines
      • Terminals
  • SIP interfaces
  • IAX interfaces
  • Voicemail
  • Music on hold
  • Queues
  • Conference rooms
  • Summary

• Chapter 5: Creating a Dialplan
  • Creating a context
  • Creating an extension
  • Creating outgoing extensions
  • Advanced Call Distribution
    • Call queues
    • Call parking
    • Direct Inward Dialing (DID)
  • Automated attendants
  • System services
  • Summary

• Chapter 6: Quality Assurance
  • Call Detail Records
    • Flat-file CDR logging
    • Database CDR logging
  • Monitoring calls
  • Recording calls
  • Legal concerns
  • Summary

• Chapter 7: Making Asterisk Easy to Manage
  • Trixbox
  • CentOS
  • Trixbox preparation and installation
  • What is FreePBX?
    • FreePBX preparation and installation
    • FreePBX System Status Dashboard
      • Tools
      • Setup
      • Trixbox maintenance section
      • Reports
      • Asterisk Recording Interface
      • Flash Operator Panel (FOP)
      • Flash operator configuration files
    • Web MeetMe
      • Setting up and accessing Web MeetMe through Trixbox
    • Flexibility when needed
  • A simple one-to-one PBX
    • Extensions
    • Trunks
    • Routes
  • Summary

• Chapter 8: What is asterCRM?
  • Installing asterCRM
    • Automatic installation
    • Manual installation
  • Introducing asterCRM
    • Import
    • Statistic
    • Extension
    • Customer
    • Dialer
    • System
    • Survey
  • Summary

• Chapter 9: Case Studies
  • Small office/home office
    • The scenario
    • The discussion
    • The configuration
      • system.conf
      • chan_dahdi.conf
      • musiconhold.conf
      • voicemail.conf
      • modules.conf
      • extensions.conf
    • Conclusions
  • Small business
    • The scenario
    • The discussion
    • The configuration
      • system.conf
      • chan_dahdi.conf
      • musiconhold.conf
      • agents.conf
      • queues.conf
      • sip.conf
      • meetme.conf
      • voicemail.conf
      • extensions.conf
    • Conclusions
  • Hosted PBX
    • The scenario
    • The discussion
    • The configuration
      • system.conf
      • chan_dahdi.conf
      • musiconhold.conf
      • sip.conf
      • voicemail.conf
      • extensions.conf
    • Conclusions
  • Summary

• Chapter 10: Maintenance and Security
  • Backup and system maintenance
    • Backing up configurations
    • Backing up voice data
    • Backing up log files
      • Backup scripts
    • Time synchronization
      • Adding it all to cron
    • Back up Asterisk with FreePBX
    • Back up Asterisk with Trixbox
    • Rebuilding and restoring the Asterisk server
    • Disaster Recovery Plan (DRP)
  • Asterisk server security
    • Internal access control
  • Host security hardening for Asterisk
    • Integrity checker
    • Rootkit detection
    • Automated hardening
    • Role Based Access Control (RBAC)
  • Network security for Asterisk
    • Firewalling the Asterisk protocols
      • SIP (Session Initiation Protocol)
      • H.323
      • IAX
      • The Real-Time Transport Protocol (RTP)
    • Controlling administration of Asterisk
  • Asterisk scalability
    • Load balancing with DNS
  • Support channels for Asterisk
    • Mailing lists
    • Forums
    • Internet Relay Chat (IRC)
    • Web sites
    • Digium
  • Summary

• Index

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