AsteriskNOW Table of Contents

Table of Contents                                                                                                                             

• Preface

• Chapter 1: An Introduction to Telephony and Asterisk
• The Basics of Traditional Telephony
• Circuit Switching
• A Circuit-Switched Network
• Signalling System # 7 (SS7)
• Integrated Services Digital Network (ISDN)
• The Basics of Voice over IP (VoIP) Technology
• Session Initiation Protocol—SIP
• Inter-Asterisk eXchange Protocol—IAX
• NAT/PAT: IAX2 versus SIP and H.323
• CODECS—Voice Coder Decoder
• Asterisk—The Open-Source PBX
• Asterisk is Dually Licensed—What Does it Mean?
• Enter the Asterisk—the Future is Here
• AsteriskNOW—The Asterisk Software Appliance
• Summary

• Chapter 2: Building a PBX
• Objective—Building an Office PBX
• Physical Connectivity
• Installation Procedure Outline
• Downloading AsteriskNOW
• AsteriskNOW Hardware Requirements
• The Installation Process
• Anatomy of the AsteriskNOW Configuration GUI
• Introduction to the rPath Appliance GUI
• Summary

• Chapter 3: Extensions, Phones, and Others
• An IP Phone is a Simplified Computer
• AsteriskNOW Extension Management GUI
• The User Extensions Configuration Options
• The "User Extension" Configuration Flags
• The LinkSys 941
• CounterPath X-Lite—The Worlds Most Popular Soft Phone
• Summary

• Chapter 4: Service Providers—Your Connection to the World
• VoIP Carriers
• Direct Inward Dialing (DID/DDI) Carriers
• IP Call Termination Carriers
• Refilers and Grey Routes
• PSTN Carriers—Traditional Telephony Providers
• Configuring an IP Termination Service Provider
• VoIP Service Providers in AsteriskNOW
• VoIP Service Providers—Few Examples
• Inbound DID/DDI Service Providers
• Termination and Residential Service Providers
• Connecting to a Custom VoIP Termination Provider
• Summary

• Chapter 5: Tentacles of the PBX—The Calling Rules Tables
• Managing Routing Rules with AsteriskNOW
• Manually Editing Dial-Plan Logic
• Summary

• Chapter 6: "Let me in!"—Inbound Call Routing
• Inbound DID Routing versus Analog Physical Routing
• Inbound Routing via DID Numbers
• Inbound Routing via Physical Ports
• Routing Type Comparison Table

• Inbound Call Routing with AsteriskNOW
• Example 1: Routing in a Single DID Number
• Example 2: Routing in a Range of DID Numbers

• Inbound Call Routing in extensions.conf
• Summary

• Chapter 7: "For Annoyance, Press 1"—Voice Menus and IVR
• Four Rules of IVR
• Voice Menus—AsteriskNOW's IVR Generator
• Voice Menu Steps—The Voice Menu Flow
• DISA—Direct Inward System Access
• Recordings—Menus and System Playbacks
• Time Based Rules
• Ring Groups
• Enough Theory, Back to Voice Menus
• Summary

• Chapter 8: Voicemail, Conferencing, and Parking—Advanced PBX Services
• Comedian Mail—The Asterisk Voicemail System
• Voicemail General Options
• Voicemail Message Options
• Voicemail Playback Options
• MeetMe Conferencing
• Conference User and Administrator Key Presses
• Defining a New Conference Room
• General Conference Options
• Conference Password Settings
• Conference Room Options
• Call Parking
• Summary

• Chapter 9: "Please hold, we'll be with you shortly"—Simple Call Queues
• Queue General Options
• Queue Options
• Utilizing Call Queues
• Summary

• Chapter 10: General AsteriskNOW Management—Monitoring, Backups, and More
• AsteriskNOW General Options
• Local Extension Settings
• Agent Login Settings
• Extension Options
• AsteriskNOW Backup
• Asterisk Logs
• AsteriskNOW System Info
• AsteriskNOW Active Channels
• AsteriskNOW Graphs
• Summary

• Chapter 11: Hard Core AsteriskNOW
• AsteriskNOW Advanced Options
• Music on Hold
• Why Do You Need Multiple Music On Hold Classes?
• VM Email Settings
• Global SIP Settings
• General SIP Settings
• Type of Service Settings
• NAT Support Settings
• Global IAX Settings
• General IAX Settings
• Jitter Buffer Settings
• IAX Registration Options
• Codecs Settings
• Change Password
• Setup Wizard
• Gaining Root Access to Your AsteriskNOW via SSH
• The Asterisk Command-Line Interface (CLI)
• The Asterisk Dial-Plan Language (extensions.conf)
• Configuration File Structure
• Extension Pattern Matching
• Special Extensions in extensions.conf
• The Asterisk Configuration Directory
• Summary

• Chapter 12: Where to from Here?
• Beyond the Dial Plan—Asterisk Gateway Interface (AGI)
• AGI Execution Environment
• AGI Example in PHP
• AGI Programming API Functions
• AGI Programming Libraries
• Asterisk Manager Interface (AMI)
• Asynchronous JavaScript Asterisk Manager (AJAM)
• Ideas and Mesh-ups
• Voice-Enabled Network Monitoring
• Voice-Enabled Intrusion Detection
• Voice-Enabled Attendance Clock and Proximity
• DUNDi—Distributed Universal Number Discovery
• Summary

• Appendix A: Jargon Buster

• Appendix B: Free World Dialup (FWD)

• Appendix C: AsteriskNOW for Service Providers

• Index