Managing eZ Publish Web Content Management Projects Table of Contents

Table of Contents

• Preface

• Chapter 1: Understanding Web Content Management
• Why Use a Content Management System?
• Content Management versus Development
• Test Cricket
• 20–20 Cricket
• Key Differences
• Methodologies
• Stakeholders
• Experience Levels
• Project Scales
• Project Experience and Understanding
• Interfaces
• Myths
• Myth no. 1
• Myth no. 2
• Myth no. 3
• Myth no. 4

• Types of Websites and Web Applications
• Static Websites
• Objectives
• Content Requirements
• Information Architecture
• Information and Navigation Design
• Visual Design
• Web Applications
• Objectives
• Functional Specification
• Interaction Design
• Information and Interface Design
• Visual Design
• Static Websites versus Web Applications

• Web Solution Categories
• Interactive
• Transactional
• Workflow-Based
• Collaborative
• Knowledge-Based

• What does All This Mean for eZ Publish Projects?
• Summary

• Chapter 2: Information Architecture and Design
• Information Architecture
• Task Oriented
• Content Oriented
• Five Facets of Design
• Content Modeling
• Content Class
• Information and Navigation Design
• Information Design
• Navigation Design
• Interaction Design
• Technical Design
• Wish
• Visual Design
• Contrast
• Uniformity
• A Common Mistake
• Visual Design Issues
• Design by Default
• Design by Fiat
• Design by Committee
• The Average User
• The Right Questions
• If All Else Fails
• Summary

• Chapter 3: eZ Publish Overview
• What is eZ Publish?
• Separation of Layers
• What is eZ Publish Good For?
• Directory Structure
• Configuration Files
• The Lego Approach
• Content Blocks
• Functional Blocks
• Data Types, Content Classes, and Objects
• Datatype
• Content Class
• Object
• Versions
• Structuring Content
• Nodes and Locations
• Locations
• Visibility
• Sections
• Assigning Sections
• Managing Sections
• Templates
• Template Code
• View Templates
• Node Templates
• Custom Node Templates
• $node
• System Templates
• Custom System Templates
• pagelayout.tpl
• Template Override System
• Designs
• Default Design
• Design Structure
• /fonts
• /images
• /overrides
• /stylesheets
• /templates
• siteaccess
• Access Control
• Users
• User Account Datatype
• User Details
• User Groups
• Policies
• Functions
• Roles

• Workflow
• Events
• A Workflow
• Standard Triggers
• Standard Events

• Extensions
• Summary

• Chapter 4: Defining an eZ Publish Project
• Requirements
• Capturing the Vision
• Why Are We Doing This?
• Theory versus Reality
• Formats
• The Author
• Interpretation
• Knowing How Much Detail to Capture
• The Last Word
• Project Brief
• Organizational Purpose
• Project Purpose
• Project Objectives
• Project Brief—The White Angel Foundation
• The Organizational Purpose
• The Target Market
• Planning Workshop
• Success
• Success Factors
• Success Sliders
• Project Scope and Objectives
• Project Scope
• Objectives, Outputs, and Outcomes
• Quality Factors
• Measuring Quality
• Estimation
• Reality Check
• Estimation Errors
• Usual Situation
• The Developer's Estimate
• The Project Manager's Estimate
• Low Bid
• The Sales Manager's Estimate
• Management/Client Directive
• Common Language
• Guess
• Estimate
• Fixed Price Quote
• Summary

• Chapter 5: How to Write a Specification
• Content Model
• The Studies in Australia Model
• Users and Groups
• General Public (Anonymous)
• Registration
• Members
• Member Class
• Member Functions
• Editors
• Administrators
• Features
• Good Company Feature Overview
• Community Group Registration and Administration
• Community Group Registration Wireframe
• Community Group Administration Wireframes
• Wish Searching
• Wish Search Results
• Wish Search Details
• Site Map
• Content Classes and Rules
• Content Analysis
• Content Modeling
• Relation to Site Structure
• Views
• Products Main Page
• Product Category View
• Product Details
• Custom Templates
• Deans Art Homepage
• Queen Victoria Women's Centre Homepage
• Screen and Performance Standards
• Browser Compatibility
• Screen Resolution
• Accessibility
• Performance
• Specification Process
• High-Level Specification Workshop
• Domain Walkthrough
• Users and Roles of the System
• Object Model
• Key Relationships between Objects
• Object Role Diagram
• Features
• Site Map
• Detailed Specification

• Creative Brief
• The Product or Communication Task
• The Type of Product
• Target Market & Audience
• Demographic Profile
• Psychographic Profile
• Marketing Objective
• Creative Strategy
• Competition
• Other Points
• Existing Branding

• Summary

• Chapter 6: Content Modeling
• The Purpose of a Content Model
• What Makes a Good Model?
• Defining a Content Model
• Step 1: Domain Walkthrough
• Step 2: Identify Users of the System
• Step 3: Identify the Key Classes
• Step 4: Identify Relationships between the Classes
• Step 5: Create a Relationship Diagram
• Step 6: Create a Glossary
• Summary

• Chapter 7: Planning and Pricing
• Project Planning
• Standard Approach
• Staged Approach
• Pricing Your Project
• Time-Based Pricing
• Value Pricing
• Summary

• Chapter 8: Risk Management
• Key Steps in Risk Management
• Case Note
• Risk Assessment
• Risk Evaluation
• Risk Reduction
• Risk Monitoring
• Risk Reporting
• Types of Risks
• Project Risk
• System Complexity
• Target Environment
• Team Environment
• Business Project Risk
• Business Risk
• Production System Risk
• Benefits Realization Risk
• Personal Risk
• Risk Management in Practice
• Risk Assessment Overview
• Risk Memos
• Risk Memo
• Shooting the Messenger
• Who is Responsible?
• Risk Reporting
• Risk Report
• Key Risks in eZ publish Projects
• Experience
• Content
• Summary

• Chapter 9: Open Project Management
• Manifesto for Agile Software Development
• Individuals and Interactions over Processes and Tools
• Working Software over Comprehensive Documentation
• Customer Collaboration over Contract Negotiation
• Responding to Change over Following a Plan
• Open Management Practices
• Team Dynamics
• Who's on the Team?
• Avoiding the "Us and Them" Syndrome
• Daily Meetings
• Communication
• Forms of Communication
• Progress Reports
• Achievements
• Dependencies
• Assumptions
• Issues and Risks
• Resolutions
• Sample Progress Report
• Project Extranet
• Meeting Notes
• Progress Reports
• Documentation
• Tasks
• Summary

• Chapter 10: Implementation
• Infrastructure
• Development
• Staging
• Production

• Version Control
• Setup
• Configuration and Development
• Content Classes
• Site Structure
• Sample Content
• Custom Templates
• Users and Groups
• Extensions and Workflow
• Styling
• core.css
• style.css
• homestyle.css
• section_name.css
• print.css

• Moving Code between Environments
• Content Gathering
• Content Population
• Manual Content Population
• Automated Content Population

• Summary

• Chapter 11: Testing
• Load Testing
• Page Views
• Sessions
• Web Server Connections
• Database Connections
• Running Load Tests
• Testing, Monitoring, and Reporting Tools
• eZ Debug
• Debug Output
• Template Debug
• Inline Template Debug
• List of Used Templates
• SQL Debug Output
• Nagios
• Cacti
• Mytop
• Sample Test Plan
• 1.0. Executive Summary
• 2.0. Test Design
• 3.0 Special Test for TransNET Update
• Sample Test Report
• Test Case No. 4
• Browser and User Acceptance Testing
• User Acceptance Testing
• Automated Testing with Selenium
• Accessibility Testing
• Summary

• Chapter 12: Training
• Standard User Training
• Custom Training
• User Manual
• Standard Manual
• Custom Manual
• Managing Maps Custom Feature
• Technical Training
• Summary

• Chapter 13: Maintenance and Support
• Patches
• Upgrades
• Planning an Upgrade
• Enhancements
• Support
• Content Management
• Bug Fixes
• Summary

• Appendix A

• Index